Note fondée sur 821 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2024
We had an issue with bed bugs. Despite being very busy the staff was able to accommodate a room change. The hotel was within walking distance from most tourist sites. CVS attached to the hotel was helpful with kids suffering from allergies. Free breakfast was good but very crowded. Free happy hour drinks was a nice perk.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brett, Thank you for being a guest in our hotel. I am happy to see our team addressed your concern and provided an alternate room for you and your family. We were sorry the inconvenience. We follow the most rigorous industry standards when it comes to the cleanliness and sanitation of our rooms, and I’m happy to share that the room you occupied was professionally inspected immediately. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Best Regards, Dan Sirrine General Manager
par un voyageur
Publié le 18 mars 2024
Great property overall, room was clean and spacious. Amazing shower and the cooked to order breakfast was amazing!
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Greg, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Embassy Suites Louisville Downtown. Best Regards, Dan Sirrine General Manager
par un voyageur
Publié le 17 mars 2024
Upon checkin mid-afternoon, there were no luggage carts to take items to room and with the parking off site everything had to ge removed from car in 1 trip. Check-in was average speed but was issued an incorrect room type and had to return to the desk again with all our things in tow to be issued a new room.
2 queen as reserved was unavailable but front desk
manager made it right and issued us 2 adjoining rooms. Complimentary evening reception was a joke. Food was all gone by our arrival (halfway into the reception hours), drink line was very long & only allowed 2 complimentary drinks of bottom shelf alcohol, not enough table to sit at. Rooms were clean, bedding & linens were nice, mattresses comfortable, everything worked & hotel was in a great location. staff was friendly & felt safe in the surroundings. breakfast was good & had a nice variety - still hard to find a seat. checkout was easy & quick. valet was efficient.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Dear Jill,Thank you for your stay at our hotel and for your comments. While we are pleased that you enjoyed most aspects of your stay, we sincerely apologize that you experienced difficulties in your appointed guest room. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We also regret if you were not completely satisfied with our evening reception. Thank you for your valuable feedback, and we hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Best Regards,Dan SirrineGeneral Manager
par un voyageur de Stafford
Publié le 11 mars 2024
Staff very nice! CVS next store is handy with walkability to restaurants. Complimentary airport shuttle.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Miriam, Thank you for staying with us at Embassy Suites Louisville Downtown. We are truly delighted to know that our staff created a warm, welcoming environment and that our location was perfect for all of your plans. We look forward to your future stays with us. Best Regards, Dan Sirrine General Manager
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Manager, Gestion de l’hôtel
Dear Sophia,On behalf of our team at Embassy Suites Louisville Downtown, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Louisville.Best Regards,Dan SirrineGeneral Manager
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Manager, Gestion de l’hôtel
Dear Leslie,We are delighted we exceeded your expectations for an outstanding stay at Embassy Suites Louisville Downtown, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Best Regards,Dan SirrineGeneral Manager
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear valued guest, We are thrilled you had an excellent stay at Embassy Suites Louisville Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Best Regards, Dan Sirrine General Manager
par un voyageur
Publié le 19 févr. 2024 sur Hotels
The bed was extremely uncomfortable and the pillows were flat. We had super loud people next to us that kept us up the majority of one night, but that’s not the fault of the hotel. They did send security to their door multiple times. We wished the breakfast stayed open later and was able to accommodate more people at a time. The weekend was very busy and we had to wait in a really long line for food. The check in area is at the very back of the lobby and it seems as though people off the street come in and utilize the lobby to just hang out because there is no security or employees present to keep that from happening.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear valued guest, Thank you for sharing your experience with us. While we are pleased to know you enjoyed many aspects of your stay with us, we would like to sincerely apologize for any discomfort that you experienced due to our beds and for any disturbances due to other guests. While this does not change your experience with us, please know that our team is always available to make every aspect of your stay as comfortable and pleasant as possible. We hope you will visit us again so we may provide the perfect stay you deserve. Best Regards, Dan Sirrine General Manager
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Valerie, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Best Regards, Dan Sirrine General Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Embassy Suites Louisville Downtown. Best Regards, Dan Sirrine General Manager
