Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par JF, Gestion de l’hôtel
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay.
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par JF, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Best value
Publié le 18 mars 2024 sur Hotels Very clean and hospitable, need to place enough towels when guests per room are more than three. But other than that 5 stars.
Commentaires de Gestion de l’hôtel
18 mars 2024 par JF, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Kat at the check in was very welcoming and friendly. She greeted us with a smile which is what all should expect at check in. We knew we were going to have a great stay. The restaurant and the bar on the 8th floor was a great space to hang out with family. This hotel exceeded our expectations.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Jf, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Nice stay in Louisville
Publié le 16 mars 2024 sur HotelsThe room was nice. Comfortable bed and the downtown location was great.
Commentaires de Gestion de l’hôtel
17 mars 2024 par JF, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Not what I expected from a Hilton hotel. Very disappointing. Not worth the price. As we were walking in from the garage, a huge rat crossed our path. Not a very good first impression.
The homelessness is out of control and were allowed to hang out in the lobby. My husband was nearly mugged on the way to the CVS. Housekeeping staff were loud and did not service our room once during our stay. Needed to ask for towels, toilet paper, and soap. No working coffee machine in the lobby. Receptionist didn’t want to get off her ass to assist. Breakfast sucked. Burnt bacon, frozen waffles were served and undercooked eggs and then had the nerve to charge $20 for something I could have made better at home. One waitress to cover a lot of people. Naturally she forgot about us. Couldn’t go anywhere bc everything is boarded up & run by the homeless who were all high & dangerous. Never again.
Commentaires de Gestion de l’hôtel
16 mars 2024 par JF, Gestion de l’hôtel
We're truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we take it seriously. We'll address the issues you've raised immediately to ensure they are resolved for future guests. Please accept our sincerest apologies, and we hope you'll give us another chance to exceed your expectations in the future.
par un voyageur
Publié le 16 mars 2024 sur Hotels
No breakfast provided and no snacks or vending machine
Commentaires de Gestion de l’hôtel
16 mars 2024 par JK, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Not in a good area and way overpriced.
Commentaires de Gestion de l’hôtel
14 mars 2024 par JF, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We appreciate your input and are glad to hear that you had an overall positive experience during your stay. We'll certainly take your suggestions into consideration to further enhance our services. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Very nice place to stay. We were in town for concert at the Louisville Palace which was a very short walk from our room. Highly recommend this location.
Commentaires de Gestion de l’hôtel
10 mars 2024 par JF, Gestion de l’hôtel
Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable visit soon!
par un voyageur
Publié le 4 mars 2024 sur Expedia
We stayed only one night but the hotel was clean and well kept. Bed was comfortable. The staff were all great! Will stay again.
Commentaires de Gestion de l’hôtel
4 mars 2024 par JF, Gestion de l’hôtel
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that our efforts to provide exceptional service and a comfortable environment did not go unnoticed.It's always rewarding to receive such kind words from our valued guests. We take great pride in ensuring that each stay is a memorable one, and your feedback motivates us to continue delivering the best possible hospitality.
