Ratings based on 811 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Apr. 11, 2024 by Jessica, Hotel Management
Hi Nicholas. I'm sorry your stay did not live up to your expectations. Please let us know what we can do next time to make your stay the best it can be!
by A traveller
Posted Mar. 17, 2024 on Expedia
There is a private outdoor area with gas fire pits. It was nice but not in great shape as far as having knobs to turn on the fires and equipment. If you have allergies like I do, you will deal with previous animal dander due to marginal cleaning. Overall it’s a fair to good property.
by A traveller
Posted Mar. 17, 2024 on Expedia
I would not recommend this hotel. The hotel is quite similar any average lodging around the area. There is no free parking available near Homewood suites. Maid service to your room is every alternate day, which is good. If you need maid service everyday it is charged, if you need anything like wifi, in the hotel it is charged. The only thing that is not charged so far is air we breath. I would recommend to do thorough research before booking here.
Comment from Hotel Management
Mar. 19, 2024 by Jessica, Hotel Management
ReemaI know you spoke with the front desk at check out, and hope we were able to clear up some confusion you had. Yes, housekeeping is every other day standard but it is available daily for no charge, we are sorry you thought that was the case when we told you service was every other day. I know you mentioned you did use the complimentary wifi so we are glad that worked out for you. There is premium wifi access for a small fee but the majority of the guests like yourself use the complimentary standard wifi. As we mentioned unfortunately being in a downtown location all of the parking is city owned and there is a charge that is not in our control. We are truly sorry our hotel did not live up to your expectations, but hope we were able to clear up some confusion about our services.
by A traveller
Posted Mar. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by Jessica, Hotel Management
Hi JeffThank you for taking the time to leave your rating from your stay. We would love to hear any feedback you have that could help us make your next stay 5 stars
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Jessica, Hotel Management
Thanks for the 5 stars Scott, we are so happy you enjoyed your stay!
by A traveller
Posted Feb. 18, 2024 on Expedia
Everything was good. We had to keep asking for more towels. The parking lot had very tight spaces. Only place that was referred to eat was a burger place close by. We got tired of eating burgers. Staff was very friendly.
Comment from Hotel Management
Feb. 19, 2024 by Jessica, Hotel Management
Thanks for your feedback, Brooke. We are always looking for ways to improve our service through feedback like yours. I'm sorry someone wasn't able to refer you to any other places to eat as there are several great places downtown. We are always happy to provide more towels just let us know next time and we can get you as many as you need, I know traveling with small children can sometimes require extra towels. Next time your travels bring you to Louisville I hope you will come back so we can make your stay 5 stars
by A traveller
Posted Feb. 18, 2024 on Expedia
Easy check in. Friendly staff. Clean and comfortable.
Comment from Hotel Management
Feb. 19, 2024 by Jessica, Hotel Management
Thanks for your review Elizabeth. We are delighted to hear you enjoyed your stay and found everything clean and comfortable. Next time you are in Louisville come see us again!
by A traveller
Homewood Suites Downtown Louisville
Posted Feb. 16, 2024 on HotelsEveryone at the front desk was professional and courteous. Staff for the breakfast was efficient and food never ran short. The cleaning staff was friendly when met them in the hallway. Overall, service was excellent.
Comment from Hotel Management
Feb. 17, 2024 by Jessica, Hotel Management
Hi Kelly, Thanks for your review. I am delighted to hear that you had a wonderful stay with us and the service was excellent, we strive each day to make our guests happy and feel at home! We look forward to being able to serve you again!
by A traveller
Excellent stay
Posted Feb. 11, 2024 on HotelsGreat location for our trip. Excellent service and amenities, and comfortable beds. Large food selection for breakfast. Will book again next year.
Comment from Hotel Management
Feb. 12, 2024 by Jessica, Hotel Management
Hi Janna We are so happy to hear we were a great location for your trip and you enjoyed the service and amenities. We have a great team here at the Homewood. Can't wait to serve you again next year!
by A traveller
Posted Feb. 11, 2024 on Expedia
Enjoyed close proximity to attractions like Louisville Slugger. Breakfast was above average. For a family of 5, the room size was great.
Comment from Hotel Management
Feb. 12, 2024 by Jessica, Hotel Management
Hi Alison Thank you so much for your review. We are happy you found our suite to comfortably accommodate your family of 5 and enjoyed breakfast as well as our convenient downtown location. Hope you all enjoyed the Slugger Factory!
