Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 nov. 2023 sur Expedia
It was alright until we wanted to extend our stay then they made things so complicated and deluted that we ended up just leaving, but not before they took $306.88 out of my account then when we asked for a refund there was magically 250 in damages which is quite convenient seeing as thats the amount they hold as a deposit
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Kasa Downtown Louisville, Gestion de l’hôtel
Hi Hunter, We're sorry to hear about the complications you faced regarding your stay extension and the misunderstanding about the charges. We'd like to clarify a few things to help better understand the situation.Your reservation was made through Expedia, and as such, any modifications to your stay need to be processed through their platform. This is part of our policy to ensure a seamless and consistent experience for our guests, regardless of where they book.Regarding the security deposit, we understand your concerns about the amount deducted. At Kasa, we take great care to ensure that our spaces are well-maintained and comfortable for all our guests. After your departure, our team reported damages in the room. The withheld deposit was used to cover these repairs. We strive for transparency and fairness in such situations and assure you that this step was taken only after careful assessment. If there is anything further we can assist you with, please do not hesitate to let us know. Thank you for bringing this to our attention.Sincerely,Team Kasa
par un voyageur
Publié le 20 nov. 2023 sur Expedia
Property was very clean. It's older but spacious and was great for what I needed as far as space and condition. There was no coffeemaker in the unit though, and the dryer was broken. The parking situation is very odd--you have to park, go up to your unit, get a key fob, and then go repark in a garage, and do the same thing checking out. The check in process is unnecessarily complicated. It's also in a residential apartment building; the owners are not on-site.
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Kasa Downtown Louisville, Gestion de l’hôtel
Hi Rachel,Thank you for taking the time to review your stay with us. We're glad to hear that you found the property clean, spacious, and suitable for your needs.We apologize for the inconvenience you experienced with the lack of a coffee maker and the issue with the dryer. We're committed to ensuring our guests have all the amenities they need, and we'll address these oversights promptly.Regarding the parking and check-in process, we understand that it can seem a bit complicated, especially in a residential setting where we strive to maintain security and convenience for both our guests and residents. We appreciate your feedback on this and will look into ways to streamline the process.We're always working to improve our guest experience and your comments are invaluable in this process. We hope to have the opportunity to welcome you back and offer a smoother and more comfortable stay in the future. Sincerely,Team Kasa
par un voyageur
Highly recommend for downtown!
Publié le 21 oct. 2023 sur HotelsAmazing place! Great location! You're close to everything and the support staff helped a ton upon check in.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Kasa Downtown Louisville, Gestion de l’hôtel
Hi Richard,Thank you for recommending Kasa Downtown Louisville! We're glad you had a great stay and found our location convenient. Our Guest Experience Team is always available to assist our guests 24/7. We appreciate your feedback and hope to welcome you back soon!Best regards,Team Kasa
par un voyageur
Publié le 20 oct. 2023 sur Expedia
There was no one on site to help in case of problems, frist day went to leave and could not get into the parking garage to our car to leave , had to wait in room because of the rain and then had to keep checking to see if they had the gates opened, no one ever told us when they opened the gates to get car out so we could get to our conference and we was late late late , we do not recommend this property, got Locked-out of the room the 2nd day, everything is done by texting,no human or robots on the property to help anyone with issues, we don’t recommend this property
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Kasa Downtown Louisville, Gestion de l’hôtel
Hi William,We sincerely apologize for the inconvenience you experienced during your stay. At Kasa, our goal is to ensure our guests have seamless experiences, and it's clear we fell short this time, and for that, we are truly sorry.Our Guest Experience Team is committed to being prompt and helpful, and we are taking steps to address where we did not meet expectations.We are actively investigating the cause of the parking gate delay to prevent such issues in the future. We are enhancing our processes to keep our guests better informed of any issues affecting their plans.We also acknowledge the urgency required in addressing lock-out situations and are reviewing our support protocols to ensure rapid resolution in the future.Please know that we truly value your feedback, as it is essential in helping us improve our service. We would appreciate the opportunity to host you again to regain your confidence in our property.Sincerely,Team Kasa
par un voyageur
Publié le 27 sept. 2023 sur Expedia
The unit is in terrible shape. Doors down, ice make not working, air conditioning barely worked. Furniture was stained and carpet was old and very stained and dirty.
Kitchen had stains all over the cabinets. Bed was comfortable.
Property was full so they could not move us and there were no hotels available. Kasa staff were helpful, and tried to do the best they could. On property staff and maintenance were very courteous and helpful.
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Kasa Downtown Louisville, Gestion de l’hôtel
Hi Allyson, We're really sorry to hear about the multiple issues you experienced during your stay in our unit. While we're relieved that you found our bed comfortable and our staff helpful, we know we fell short in a number of critical areas.We don't shy away from acknowledging that the condition you described is far below our usual standards. From the stained furniture to the underperforming air conditioning and ice maker, these are all things we should have caught and corrected. Your feedback will serve as an urgent reminder to review and update our property amenities and maintenance procedures.We wish we could have offered you a different unit given the challenges you faced. But we appreciate your understanding about the property being full and are glad to hear our on-site staff did their best to assist you.We're committed to earning back your trust and making your next experience with us a more pleasant one. Thank you for your invaluable feedback.
par un voyageur
Publié le 30 août 2023 sur Expedia
It was a great place to stay and will stay again. Thank you.
Commentaires de Gestion de l’hôtel
31 août 2023 par Team Kasa, Gestion de l’hôtel
Hi Robin,Thank you so much for your kind words! We are thrilled to hear that Kasa Downtown Louisville was a great place for you to stay. Our team takes pride in providing exceptional service and ensuring that our guests have a wonderful experience. We can't wait to welcome you back for another fantastic stay!Best regards,Team Kasa
par un voyageur
Great location, needs a few updates
Publié le 24 juill. 2023 sur HotelsThis was more of a VRBO style unit than a hotel. The unit was clean other than some crumbs left in the stove eyes. The location was exceptional we could walk everywhere we wanted to go. I would have liked to have had a bit more TP, only two partial rolls were in the unit when we arrived. There are also no TV's in the bedrooms much to my Childs dismay.
par un voyageur
Would stay here again on my next trip
Publié le 29 mai 2023 sur HotelsProperty was clean and comfortable as described. Easy check in with great communication from management. The property was located centrally to where we were heading and made our travels easy.
par un voyageur
Never again.
Publié le 15 mai 2023 sur HotelsVery outdated, Part of the microwave was taped on, the dishwasher door only opens halfway, stained carpet, scuffed walls, the overall smell of the building was very strong smelling cooked spices that lasted all three days we were there, not enough garbage bags or toilet paper supplied, definitely will not visit the Louisville location again.
par un voyageur
Publié le 24 avr. 2023 sur Expedia
Wasn’t sure what to think at first but turned out to be a great booking. Perfect size for the amount of people we had, giving everyone enough space to feel comfortable.
