Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Drummondville
Publié le 9 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Pascal,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 oct. 2018 sur Hotels
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Ajay, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par Red Roof Inn Management, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to tell us about your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Staff was friendly and accommodating room was very clean
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Enocia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and our friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
The room is more in line with what a$40/ night room would be. I paid twice that amount. Room is run down, outdated, and surfaces weren't wiped down. Location is very convenient though. Close to shopping, food, and highway.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Red Roof Inn Management, Gestion de l’hôtel
Dear Harmony, we apologize for falling short on your expectations, It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. Nonetheless, I am glad you were pleased with our location. your feedback is invaluable, thank you for bringing it to our notice.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
the pictures make it look way nicer than it is. Refrigerator didn't work and smelled terrible when u opened it. Bed was comfortable but couldn't shower the next morning because shower wouldnt work. only stay if you need to sleep!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Red Roof Inn Management, Gestion de l’hôtel
Dear Molly, we at RED ROOF INN - LOUISVILLE HURSTBOURNE are disappointed with your 1/5 rating. we apologize for the discrepancy you have faced during your stay. your comfort is our priority and we're addressing these issues to ensure a better experience for all guests.
par un voyageur
Wet bed
Publié le 17 févr. 2024 sur HotelsThe bed was wet from who knows what. All they would do was give us more sheets. It was awful
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Red Roof Inn Management, Gestion de l’hôtel
Dear kevin, Thank you for taking a moment to leave a review. The staff and I at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE were disappointed to see your 2/10 score. we're truly sorry for the discomfort you have faced with the wet bed, It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with. we hope you will give us an opportunity in the future to help us give you a better experience.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Was ok
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Red Roof Inn Management, Gestion de l’hôtel
Dear Kendall, thank you for leaving us your rating on 3/5. we at RED ROOF INN hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Accidentally book the wrong time an lAsked for
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE EAST - HURSTBOURNE. We appreciate you letting us know that you accidentally booked for the wrong time. We hope you had that issue resolved. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Red Roof Management
