Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juin 2022 sur Expedia
Un hotel propre très basique, mais vraiment pas cher.
Commentaires de Gestion de l’hôtel
15 juin 2022 par Kelli, Gestion de l’hôtel
Merci pour votre avis
par un voyageur
Publié le 26 avr. 2024
Was nice
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Brian, Gestion de l’hôtel
Thank you for your review! We appreciate the feedback and hope to see you again in the future.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Lindsey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Pics at booking didn’t match. Room smelled of smoke
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Nathan. The staff and I at the RED ROOF INN LOUISVILLE FAIR AND EXPO were disappointed to see that you felt our location was not a reflection of what was advertised and that your room smelt of smoke. It is our goal to provide a comfortable experience for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely, Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Even with this property being close to the highway, every room on every stay has been quiet. A good nights sleep.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Roger, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Louisville Fair and Expo. We are happy to hear that you enjoyed all aspects of your stay especially the tranquility of the room and the convenience of the location, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Anthony, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Enjoy the stay, but still haven't got my deposit back
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hi Roger, Thank you for sharing your feedback following your experience at the Red Roof Inn Louisville Fair and Expo. I am glad you enjoy your stay resulting in a 5/5 score. However, I researched your reservation and verified that the 50-security deposit was refunded to your MasterCard ending in 9422 on 02/03/2024. It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever.Thank you,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 févr. 2024 sur Expedia
For the price, it felt pretty safe.
Clean room but just a little to small to put luggage anywhere convenient. No refrigerator, coffee maker, microwave or any such conveniences. The TV remotes are apparently sanitize-able but they don't work very well. The buttons don't respond half the time.
The staff was great and responded quickly when a car was blasting bass from it's stereo in the parking lot outside our room one night.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Scott,Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville Fair and Expo. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory and the value to price ratio met your expectations, prompting your 4/5 rating. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Marcia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
