Ratings based on 525 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 19, 2024 on Expedia
Very pet friendly. Pretty quiet even tho its at the airport. Very comfortable rooms.
Comment from Hotel Management
Mar. 19, 2024 by Mark K, Hotel Management
Thank you for being our guest and for sharing the positive review. We are glad you had a good experience. Please come back again.
by A traveller
Posted Mar. 7, 2024 on Expedia
It was a great place to stay
Comment from Hotel Management
Mar. 8, 2024 by Mk, Hotel Management
Thanks for being our guest and for sharing the feedback. We’re glad you found this to be a great place to stay. Please come back again..
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by MArk, Hotel Management
Thank you for staying. Please reach out and let us know where we slipped up.
by A traveller
Much good but……
Posted Mar. 2, 2024 on HotelsThe noise level of the room made my husband have very little sleep. A loud humming noise (maybe something on the roof) sporadically went on. I like this particular hotel….my husband does not want to book it anymore:(
Comment from Hotel Management
Mar. 3, 2024 by Mk, Hotel Management
Thanks for staying and for the feedback. I’m sorry to hear that your husband didn’t sleep well. Did you sleep ok? We are an airport property and do at time experience encounter airport noise with UPS. This affects our entire corridor.
by A traveller
stayed a week, excellent accommodations
Posted Mar. 2, 2024 on HotelsI would highly recommend this hotel, especially for those who want convenience to the airport upon arrival or for departure, access to fair and expo center, Churchill Downs and downtown. Fine accommodations for comfort of beds, space, and amenities such as larger gym, pool, breakfast, and a clean, spacious and comfortable suite. Staff always on hand and always friendly and helpful. A little noisier being in close proximity to airport hotel, but that was expected. I would stay here again, especially for business travel.
Comment from Hotel Management
Mar. 2, 2024 by Mk, Hotel Management
Thank you for being our guest and for sharing the positive positive feedback. We are glad you enjoyed our amenities and location. Please come back again.
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 2, 2024 by Mk, Hotel Management
Thank you for being our guest and for sharing the positive feedback. We are glad you had a good overall experience. Please come back again!
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Mark K, Hotel Management
Thank you for being our guest and for sharing the positive review on Expedia. We are glad you had a good overall stay. Please come back again.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Mark K, Hotel Management
Thank you for staying. I regret to see that you had such a terrible experience. I would love to learn more about how we could’ve improved or where we slipped up since apparently I never had an opportunity to talk to you while you were in the house. I will reach out to you Friday to discuss. Thank you.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Mark K, Hotel Management
Dear Jamie:Thank you for staying and for sharing the feedback. It looks like things did not go as smoothly as we would have expected. I regret not getting an opportunity to resolve any of the issues that resulted in this score. Please feel free to reach out to further discuss.Sincerely,Mark
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Mark k, Hotel Management
Thanks for being our guest and for sharing the positive feedback on Expedia. We are glad you had a good overall experience and hope to see you again again soon.
