Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Hotels
It was a great place to stay. It was close to everything
Commentaires de Gestion de l’hôtel
11 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kayla, Thank you for choosing the Sheraton Louisville Riverside Hotel for your recent stay. We are glad to know that we exceeded all of your expectations and that you loved our beautiful property. We are also delighted that our location was perfect for your needs. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Trisha, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future. Yours in Hospitality, Trish Etherton, General Manager
par un voyageur
Publié le 5 mars 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
6 mars 2024 par General Manager, Gestion de l’hôtel
Dear Leo, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sheraton Louisville Riverside Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Nice, clean, comfortable hotel!
Publié le 1 mars 2024 sur HotelsExcellent service and the bed was really comfy! Would stay again!
Commentaires de Gestion de l’hôtel
2 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kerry, Thank you for the generous rating and your comments regarding your time at the Sheraton Louisville Riverside Hotel. We are glad to learn that you loved our spotless property and our comfortable beds. We have an exceptional team whose top priority is making sure every guest feels comfortable and at home. We will enjoy sharing your compliments with each of them. It is always a joy to see our guests are excited about returning; we look forward to it!Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
LIke the view of the river and close Restaurant’s close by and walkable …
Commentaires de Gestion de l’hôtel
24 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Dawn, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location right across the bridge from downtown Louisville and restaurants, we enjoy providing our guests with unrivaled access to so many popular attractions! We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Skip the $16 breakfast buffet, not worth it nor delicious. Blood stain appears on bedding and pillowcases.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Yun-Ping, Thank you for sharing your review of the Sheraton Louisville Riverside Hotel. We are sorry for the housekeeping issues you experienced in your room. Our associates work hard; therefore, we regret not catching these concerns. We are also disappointed that you felt what you paid for your meal did not meet your expectations. We are grateful for your comments, and we will use them as an opportunity to improve going forward. We hope to provide you with the seamless stay you deserve on your next visit to the area.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Room was nice and clean. Great view of the River
Commentaires de Gestion de l’hôtel
1 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Kimberly, Thank you for sharing your feedback regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed the stunning view and spotless accommodations. We look forward to welcoming you back for another wonderful visit.Yours in Hospitality,Trish Etherton,General Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Staff was extremely friendly and helpful. The man working the lounge on the 10th floor was rude and seemed bothered to do his job as he was more interested in watching the football game (go Cheifs!!) Rooms and flooring throughout the entire building are in serious need of updating. Toilet paper was only at 1/4 roll and had gotten wet before we arrived
Commentaires de Gestion de l’hôtel
30 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Douglas, Thank you for sharing your feedback. We sincerely apologize for the unsatisfactory interaction with one of our associates and for the inconvenience you encountered with your room. We strive to provide a comfortable and pleasant atmosphere, and we regret this was not your experience. Rest assured, your comments will be addressed appropriately to ensure overall guest satisfaction. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.Yours in Hospitality,Trish Etherton,General Manager
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Loved the view!
Commentaires de Gestion de l’hôtel
10 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Marie, Thank you for choosing the Sheraton Louisville Riverside Hotel and sharing your feedback. We are delighted to know that your experience was exceptional and that you enjoyed the captivating view. We look forward to welcoming you back next time you are in the area.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 5 janv. 2024 sur Hotels
No fridge or microwave.. good location. Less than a mile to Whiskey Row. Hooters and Mexican restaurant attached to hotel
Commentaires de Gestion de l’hôtel
9 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback regarding your recent stay at the Sheraton Louisville Riverside Hotel. We are delighted to hear that you enjoyed our convenient location and diverse dining options. However, we regret not meeting your expectations with the in-room amenities. Your insights are invaluable as we are continuously committed to improvements. We look forward to welcoming you back for another wonderful visit.Yours in Hospitality,Trish EthertonGeneral Manager
