Note fondée sur 684 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
2 mai 2019 par Mottram Hall , Gestion de l’hôtel
Hello
Many thanks for posting a fabulous 5 out of 5 score rating.
I do hope we have the opportunity of welcoming you back at some point in the future.
Kind regards
Deirdre Billing
General Manager
par un voyageur
Publié le 9 mars 2024 sur Hotels
A deafening internal room alarm went off at 8am waking us which did not turn off until we checked out (early) at 10am.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Thank you for your feedback, I am disappointed to see the 4/10 rating. The team are always on hand to assist when issues such as this arise and can be contacted via phone in the room or by visiting Reception.Thanks
par un voyageur
Publié le 4 mars 2024 sur Hotels
Hotel was lovely clean and comfortable but spa not included it is only £15 per person per day we booked on a Friday for the Saturday n Sunday so spa was fully booked once we arrived so spent the whole time in the room was even allowed to use the gym
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Dear Toria, Thank you for your feedback.We are pleased you found the hotel to be clean and comfortable.As stated on our booking sites, spa access is advised to be booked in advance as it is subject to availability - we offer both AM and PM access at 15 per person, per session.We do hope to see you back at the hotel soon.Thanks
par un voyageur
Publié le 18 févr. 2024 sur Expedia
We had room 345 and were very very annoyed at the noise outside the room as we were located next to some stairs which we could hear every foot step. This would make it hard to sleep and would often keep us awake over our two night stay. The room was also dusty with some bugs in the corner of the room. I have pictures if needed.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Dear Tom, Thank you for taking the time to review and I am sorry to hear that your stay encountered some issues. Please send across any feedback to reception@mottramhall.com, so that we can look into this further.Thanks
par un voyageur
Publié le 9 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Dear David,Thank you very much for the 10/10 review! We look forward to seeing you back at the hotel soon.Thanks
par un voyageur
Publié le 23 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Dear Sophia, Thank you very much for the 10/10 rating - we hope to see you back at the hotel soon!
par un voyageur de Bradford
Publié le 21 janv. 2024 sur Expedia
As a gold member, the staff couldn’t do anymore to make my daughter’s 18th birthday anymore special.
The spa was. Fabulous, outdoor jacuzzi amazing in the very cold wet weather and the coffee shop catered well for gluten and lactose free options.
Our Spencer Suite was quiet, Newley renovated with stylish touches and a very homely feel, Eldmis toiletries and a fabulous deep bath and powerful shower, the pillows were amazing and 4 poster bed big enough for 5 people, so very comfortable. The view is the entire courtyard spanning 5 grand windows to the front of the hall. Carringtons delivered a delightful and exceptionally tasty and well presented dinner options. The main bar was quiet, lacking atmosphere and music hardly heard, which kind of spoilt the evening as we would have hoped for a more busier and a bit more personality.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Dear Danielle, Thank you very much for the 5* review, we really appreciate you taking the time to submit this feedback.We look forward to welcoming you back soon.
par un voyageur
Publié le 10 janv. 2024 sur Expedia
As usual I had a wonderful stay. Everything was perfect.
Excellent!!
Thanks guys
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you very much for the 5/5 review!
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sarah, Gestion de l’hôtel
Dear Joanne,Thank you for leaving a rating - we always strive for this to be a 5/5 and so if you have any feedback, please let our team know on check out or email reception@mottramhall.com so that this can be looked at further.Thanks
par un voyageur
Publié le 3 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to leave a rating. If you do encounter any issues during your stay we always ask that you speak with the team and they will rectify for you.
