Avis Hilton Garden Inn Madison Downtown

Hi Kriztina,Thanks for staying at Hilton Garden Inn Madison Downtown! Isn't Princess great! She's been a great addition to the team and the guests love her too. I'll be certain to share with her! Dan Hance, General Manager

Hi Tom,Thank you for staying with us at Hilton Garden Inn Madison Downtown. Thank you for your positive review. What can we do to earn those extra two stars? I'd love to hear from you!Dan Hance, General Manager

Hi Madison,Thank you for staying at Hilton Garden Inn Madison Downtown for your recent visit! I appreciate you taking time to share a review of your experience. The buttons for the blinds are kind of odd aren't they? The room you were in is actually an accessible room, so the buttons for the blinds are actually designed to accommodate folks in wheelchairs. It's a nifty design, as the HVAC unit does not allow easy access to the window shade controls for some of our guests. The switches are positioned in a spot easier to access for all guests in our accessible rooms. Hilton Garden Inns do not provide toothpaste in the guest rooms, but we do offer toothpaste, toothbrushes, combs, lotion, slippers, and deodorant at the front desk upon request. I am one of those people that inevitably forgets something in my bathroom kit and appreciate we provide them! The lighting inside the entry of the room is switched. You can turn the light off if you wish, but it's also on an occupancy sensor and turns off when motion is not detected in the room. Our maintenance team will be checking that out though. We want to make sure it's not faulty in any way. While in the room, they will be checking the bathroom light to assure there is nothing amiss and check on the Netflix app. I can assure you our housekeeping team changes the sheets and duvet cover at every check out with freshly laundered linen. Overlooking that bottle cap is a bummer for sure. Thanks for letting us know so we can work with our inspectors to keep an eye out. Please reach out to me at the hotel if you have a chance. I'd like to visit further!!Dan Hance, General Manager

Hi Ashley! Thanks for staying with us recently!! We do have a great location right on the edge of campus! Many of our guests love that they can park in our garage and then just have a short walk to campus. We hope to see you again soon!Dan Hance, General Manager

Hi Julie,How nice of you for posting a great review!! Thanks for that and thanks for staying with us at Hilton Garden Inn Madison Downtown! Come back and see us again!!Dan Hance, General Manager

Hi Jodi,Thank you so much for staying with Hilton Garden Inn Madison Downtown recently. Please reach out to me at the hotel. I'd love to visit with you about your experience and to see how we can make things right. Dan Hance, General Manager

Hi Dick,Thanks for staying with us at the Hilton Garden Inn Madison Downtown! We appreciate your review!We are right next to the Kohl Center, so a very convenient location for concerts and athletic events. I'm so glad you took advantage of our location and took advantage of our food and beverage options! Thanks so much for the business!Dan Hance, General Manager

Hi Perry,Thanks for staying with us recently at the Hilton Garden Inn Madison Downtown. We obviously fell short during your recent stay. Would you mind reaching out to me at the hotel to visit about your experience? Dan Hance, General Manager

Hi Terry! Thanks for staying at Hilton Garden Inn for the Journey Concert! We appreciate your business and your generous review!! We hope you will come back again!!Dan Hance General Manager

Wow Ruth! Thanks for the great review! We appreciate your business!Dan Hance, General Manager