Note fondée sur 579 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mai 2024
The room was very clean and kept up, but the hallways etc looked and smelled very damp and looked unkept...
Commentaires de Gestion de l’hôtel
14 mai 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Patricia, Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6
par un voyageur
Publié le 5 mars 2024 sur Expedia
Do not stay here! The area is not good but the actual hotel is filthy! I walked in and turned the light on and roaches scattered! We walked right back out and reported to the front desk. He gave me the refund procedure like he does it a lot!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Peggy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 4 mars 2024 sur Expedia
par un voyageur
Smelly
Publié le 4 mars 2024 sur HotelsThe whole place smelled like Marijuana, the lobby, the halls and our room.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi StephanieThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6
par un voyageur
Room smells like cat pee
Publié le 3 mars 2024 sur HotelsThe room smells like cat pee and litter.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi TravelerWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Amber,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Was good for price, smells like smoke and kinda loud but overall clean and nice staff
Commentaires de Gestion de l’hôtel
6 mars 2024 par Nancy Y., Gestion de l’hôtel
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
par un voyageur
Man walked in room unannounced
Publié le 26 févr. 2024 sur HotelsHad a guy enter my room. Heard my dogs bark and closed the door. He then proceeded to say he was there to replace a lightbulb. I said no!!! He said I called to have one replaced, I said NO! He than said he was from maintenance and was to change the mesinee light bulb. Again I said no. I went to the front desk first thing in the morning. Dan was at front desk . He basically ended by saying I needed to talk to a manager. I asked when the manager would be in instead this afternoon. I called that afternoon while I was at my event and they said the manager was not there. I asked again when the manager would be in and they said he is in an hour. they said I had to call Monday to talk to him. I said this is pretty important when a gentleman walks into my room unannounced no knocking on the door nothing and retreats when he hears my dogs barking. The desk again seems not concerned and tells me again to contact the manager. I said I need to talk to him ASAP. They took my phone number and said he would call me. I never received a call back from the manager, next day goes by I try to explain the situation again again I was told to talk to the manager. I checked in on Thursday and on Sunday when I check out I again when I gave them my key back voiced my concerns to Dan he wants again said that I needed to speak to the manager , but also told me that they were working on it. Not sure what that meant but I sure don’t appreciate as a single woman traveling that this may be very concerning
Commentaires de Gestion de l’hôtel
6 mars 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The young kid working the front desk had no clue how to take cash to pay for the room! Really??? I reserved the room with a credit card and was going to pay cash. He told me he didn't know how to do that on the computer check in procedure, so I had to pay with a card. I reserved a room with a single queen sized bed, but was told that no rooms were available with that option. I was put in a room with 2 smaller beds... 🙄
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Ted,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Chris, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6
