Ratings based on 923 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Pet friendly and very reasonable price.
Posted Feb. 26, 2024 on HotelsGreat customer service. Bed very comfortable. Plumbing and appliances worked great. After a melt the grounds needed cleaning. Room had wall repairs that had not been painted, but it was well worth the motel fee. Pet friendly is very important but it is apparent some people don't clean up after their dogs.
Comment from Hotel Management
Feb. 27, 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Andrea. The staff at our Red Roof Inn Madison, WI was elated to see that we earned your perfect score. You mentioned some highlights, such as our great customer service and our comfortable beds, along with our pet-friendliness, which were pleasing to read. As it pertains to painting the repaired walls and the persons not picking up after their pets, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management
by A traveller
Posted Feb. 25, 2024 on Expedia
DISGUSTING. Couldn’t sleep here. Please do not book at Red Roof Inn.
Comment from Hotel Management
Feb. 26, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Tabetha,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Madison, WI. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You mentioned that you were not able to sleep at our hotel. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 11, 2024 on Expedia
Heater didn’t work. Room was cold.
This non-smoking room smelled like smoke.
The smoke detector was in the dresser drawer.
The toilet sometimes worked.
Comment from Hotel Management
Feb. 12, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Paul. The staff and I at the RED ROOF INN MADISON WI were disappointed to see your 1/5 score following your stay. You indicated that the broken heater, the smell of smoke in your non-smoking room, and the other issues mentioned hindered your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management
by A traveller from Madison
Posted Jan. 31, 2024 on Expedia
Good place
Comment from Hotel Management
Jan. 31, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Eddie, for writing to us about your recent stay at the Red Roof Inn Madison, WI. It's great to see you enjoyed your stay, resulting in a 5/5 score, and we're delighted to know that you found the room to be a good place. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Dec. 22, 2023 on Expedia
Comment from Hotel Management
Dec. 24, 2023 by Xao RediResponse Specialist, Hotel Management
Hello Trevion,Your review of the Red Roof Inn Madison, WI was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,Red Roof Management
by A traveller
Room needs renovation
Posted Dec. 16, 2023 on HotelsThe room we had was in serious need of renovation. Noisy heating system, light in bathroom wouldn't work, blood or poop on the shower curtain, noisy exhaust fan, all the tub hardware is tired. (Room 124)
Comment from Hotel Management
Dec. 17, 2023 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Joseph. The staff and I at the RED ROOF INN MADISON WI were disappointed to see your 2/5 score following your stay. You indicated that the upkeep of your room, the noise disturbance, broken light in the bathroom, and the other issues mentioned hindered your experience. We strive to provide guests with all the comforts of home, so I am sorry to learn this was not achieved with you. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management
by A traveller
Posted Nov. 21, 2023 on Expedia
Staff nice, water under bath flooring, tub filthy, chipped paint many areas, holes in doors, sketchy
Comment from Hotel Management
Nov. 22, 2023 by Recordo Rediresponse Specialist , Hotel Management
Hello Bill,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MADISON WI. It's good to hear that you liked the service our staff offered, however, it was disheartened to see your stay resulted in a 2/5 score, due to the indicated damaged doors, chipped paint and a filthy tub. Please know that this isn't the level of service that Red Roof stands for and will be taken into consideration so that we may improve our customers experience.We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A traveller
Posted Nov. 12, 2023 on Expedia
Comment from Hotel Management
Nov. 15, 2023 by Recordo Rediresponse Specialist, Hotel Management
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MADISON WI and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A traveller
Posted Nov. 4, 2023 on Hotels
Very run down facility. The check in lady was less than friendly. Right down to business, no getting, no smile, no enjoy your stay. Hotel offered free whi fi but she didn't let us know how to connect
Then the room..the deadbolt was broken, very dark and dingy, the bedding was stained, the sink was cracked, the floor in the bathroom was seeping with water, the shower head was being held on with electric tape. The whole place smelled like weed.
Check out was a different lady at the desk asking what room and what the name was. Did some clicks on the computer then said you're all set. Would you like a receipt.
Definitely not up to even average experience. Definitely was you do get what you pay for and it was a very cheap stay. We will be sure to stay somewhere else going forward even at paying double of what we paid here.
Comment from Hotel Management
Nov. 6, 2023 by Devorine Red Roof Management, Hotel Management
Dear Valued Guest!Thank you for your recent review of your stay. I was disheartened to read that the deadbolt was broken, the sink was cracked, the floor in the bathroom seeped with water amongst other concerns that hindered a positive experience with us here at Red Roof Inn Madison, WI. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. To prevent this from happening again, the team has been made aware of your comments in an effort to address the issues highlighted. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
by A traveller
Pet Friendly and Convenient
Posted Nov. 3, 2023 on HotelsA basic hotel with good areas to walk pets. A few restaurants are within walking distance. Easy on and off the highway. We have stayed a few times on our cross country trips.
Comment from Hotel Management
Nov. 5, 2023 by Devorine Red Roof Management, Hotel Management
Dear Janet,I appreciate your comments regarding your recent stay at the Red Roof Inn Madison, WI. It's rewarding to hear that you were pleased with our location and our pet accommodations. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
