Ratings based on 827 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 29, 2024
Nice hotel
Comment from Hotel Management
Apr. 30, 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Ms Christine,Thank you for such a positive review.We're delighted to hear that you found our room cleanliness to be impeccable and our service to reach the 100% mark. Our team takes great pride in fostering a service culture that ensures a pristine room experience for our guests. Furthermore, we appreciate your recognition of the overall condition of our hotel. We continuously strive to maintain and improve our facilities to enhance the stay of every guest.It would be our pleasure to have you return on another occasion. Very best wishes,Laura López, Voice of Customer Coordinator
by A traveller
Posted Feb. 18, 2024 on Expedia
Nice dated hotel. Great restaurant. Horribly uncomfortable bed was big enough to make it 3 stars. It was like sleeping on the floor. Bedding was nice so expected a comfortable bed. Huge bummer
Comment from Hotel Management
Feb. 19, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Jeannette,Thank you for taking the time to review your stay with us.We're delighted to hear that you found our Trasluz Restaurant to your liking, offering a taste of the best local gastronomic experiences without the need to venture out. However, we regret to hear that the bed comfort did not meet your expectations. While some guests prefer a firmer sleeping surface, we understand that this is not ideal for everyone, and we strive to ensure a restful room experience for all our visitors. Please rest assured that we are attentive to all comments and are committed to providing a service culture that focuses on the wellbeing of our guests.We very much look forward to welcoming you again. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Feb. 16, 2024 on Expedia
Frequent shuttle service to and from airport. Clean and comfortable.
Comment from Hotel Management
Feb. 19, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Ms Diane,Many thanks for this high rating.We're delighted to hear that you found our shuttle service frequent and reliable, ensuring a smooth connection between our hotel and the Adolfo Suárez Madrid-Barajas Airport. It's also gratifying to know that you experienced comfort and cleanliness in our rooms, which is a testament to our dedication to providing a superior room experience. We hope you had the opportunity to enjoy our gastronomic experiences at Trasluz Restaurant or the refreshing options at GAIA Pool Bar during your stay.However, I notice your ratings suggest there might have been aspects of our service or hotel condition that fell short of your expectations. While you haven't specified these in your review, I want to assure you that we are committed to a service culture of constant improvement and guest satisfaction. Our team is always on hand to address any concerns and ensure that every guest's stay is memorable for all the right reasons.We look forward to the pleasure of seeing you again in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Feb. 12, 2024 on Hotels
by A traveller
Posted Feb. 4, 2024 on Expedia
Todo fue bueno
Comment from Hotel Management
Feb. 5, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Estimado Jorge Antonio,Muchas gracias por su magnífica valoración tras su paso por nuestro Meliá Barajas.Nos complace saber que todo fue de su agrado. Es un placer para nosotros ofrecer un servicio de calidad y una experiencia de habitación confortable, así como opciones gastronómicas de primer nivel. Esperamos que haya disfrutado de nuestras instalaciones y servicios, como los traslados al aeropuerto y nuestra piscina al aire libre.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Jan. 28, 2024 on Hotels
Airport hotel before leaving Spain.
Comment from Hotel Management
Jan. 29, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Ms Barbara,Thank you for such a positive review.We are delighted to hear that you found our room cleanliness and service to be impeccable, highlighting our commitment to service culture. It's also gratifying to know that the comfort of your room met your expectations, providing a satisfying room experience. Your appreciation for the overall hotel condition is sincerely valued, and we take pride in maintaining a welcoming environment for all our guests.While we understand that certain aspects did not fully meet your satisfaction, we assure you that our team continuously strives to deliver exceptional stays. We are dedicated to enhancing our facilities and guest experiences, drawing on the valued feedback from our guests.It would be a pleasure to have you return on a future occasion.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Jan. 28, 2024 on Expedia
Staff, cleanness, service at a high level
Comment from Hotel Management
Jan. 29, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Mr Gamez,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our staff's dedication to service culture contributed to a positive room experience during your stay. Furthermore, it's rewarding to know that the cleanliness of our hotel met your expectations, reflecting our team's commitment to providing a pristine environment for our guests. Your recognition of the service provided is greatly appreciated and underlines our efforts to offer memorable gastronomic experiences to all who dine with us.We look forward to seeing you again.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Jan. 26, 2024 on Expedia
Has really nice restaurant, staff was nice also
Comment from Hotel Management
Jan. 26, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Mr Adnan,Thank you for taking the time to share your feedback.We're delighted to hear that our restaurant's gastronomic experiences met your expectations and that our team's service culture contributed positively to your stay. It's great to know that the cleanliness of your room was up to standard. We take note of your observations regarding the hotel's condition and room amenities. Our commitment to providing an exceptional room experience is unwavering, and we continuously strive to enhance our facilities to ensure guest satisfaction.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Jan. 24, 2024 on Expedia
by A traveller
Posted Jan. 21, 2024 on Expedia
Good place near the airport, the shuttle was good
Comment from Hotel Management
Jan. 22, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Ms Luz,Many thanks for this high rating.We're thrilled to hear that you found our shuttle service convenient for your travels. It is indeed our aim to provide a seamless connection between the hotel and Adolfo Suárez Madrid-Barajas Airport. We also take great pride in maintaining the cleanliness of our rooms and are delighted that this met your expectations. Your positive ratings for our hotel condition and service are much appreciated, as our team strives to ensure a pleasant stay for every guest.We hope that you will return on another occasion. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator
