Ratings based on 636 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
Excelente, staff was amazing, wonderful property and location.
Comment from Hotel Management
Mar. 8, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Magelys, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller from Guayama
Posted Feb. 19, 2024 on Expedia
Everyone from reception to rooftop bar were very nice and welcoming. Always available for any questions or requests. Though others comment the reception is small it is all about receiving the best customer service.
Comment from Hotel Management
Feb. 20, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Georshua, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller
LOVE THIS PLACE! BOOK IT NOW
Posted Feb. 3, 2024 on HotelsWe stayed at the hotel for our Honeymoon and our experience was AMAZING! I cant wait to return! The room had everything we needed and more. Our view from
our studio with terrace. The sunrises and sunsets were breathtaking. The bed was comfortable and there was ample lighting. If you are American, dont forget your adapter for the plugs. Check out the rooftop bar while you are there.
Comment from Hotel Management
Feb. 4, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Suzanne, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller from Cabo San Lucas
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Equipo SmartRental Collection Centric, Hotel Management
Estimado Gabriel, Muchas gracias por sus comentarios y por compartir su experiencia con nosotros, su opinión es importante. Queremos agradecerle la confianza que puso en nosotros al elegirnos para su paso por Madrid y nos alegra saber que han disfrutado de su estancia. Ha sido un placer tenerles como huéspedes y esperamos verlos de nuevo por aquí muy pronto. Reciban un cordial saludo de parte de todo el equipo.
by A traveller
Posted Jan. 10, 2024 on Expedia
Amazing property and service but small reception
Comment from Hotel Management
Jan. 11, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Avinash, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller
Posted Jan. 6, 2024 on Expedia
We opted to include the breakfast with our stay. What a great decision - lots of variety, including made to order eggs and crêpes. Everything was delicious and fresh. The wait staff were very attentive and made us feel welcome.
Comment from Hotel Management
Jan. 8, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Susan, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller
Posted Dec. 26, 2023 on Hotels
Comment from Hotel Management
Jan. 5, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Taylor, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller
Posted Dec. 25, 2023 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Mr Taylor, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller
Posted Dec. 22, 2023 on Expedia
Very helpful and friendly staff coupled with excellent location made a very enjoyable stay. Rooftop bar was a highlight of the stay !!! Apartment was clean comfy and we had an inward facing suite so nice and quite at night
Comment from Hotel Management
Jan. 5, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Kerusha, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We are glad to know that you enjoyed your stay and we appreciate your kind words. It has been our pleasure to have you as our guest and we hope to see you very soon. Best regards from all the staff.
by A traveller
Posted Dec. 22, 2023 on Expedia
Perfect location and great room with amazing view. A lot of noise all day long due to the location. There is not a lobby. So, be ready to not be able to wait in the hotel for the check-in. It is weird that for the price you pay there is not a lobby and a better check in reception area. Were not able to provide early check in at all. The room could have been better cleaned.
Comment from Hotel Management
Jan. 8, 2024 by SmartRental Collection Centric Team, Hotel Management
Dear Juan, Thanks for sharing your experience with us and for your comments, your opinion is important to us. We apologize for any inconvenience you may have suffered during your stay. It has been our pleasure to have you as our guest and we hope to see you very soon so we can improve your opinion of us.Best regards from all the staff.
