Ratings based on 943 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Deep Shah Guest Relations Manager, Hotel Management
Dear Mr. Mate,Thank you for taking the time to share your feedback and for choosing Mercure Manchester Piccadilly. We're delighted to hear that you had a positive experience during your stay. Your 4 out of 5 rating is greatly appreciated!If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we'd love to hear them. Our team is always here to ensure your future visits are even more enjoyable.Looking forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Deep Shah Guest Relations Manager, Hotel Management
Dear Mr. Janet,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your 4 out of 5 rating and value your input.Your comments are important to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Warm regards,Deep ShahGuest Relations Manager
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 2, 2024 by Deep Shah Guest Relations Manager, Hotel Management
Dear K,Thank you so much for your fantastic 10/10 rating! We're thrilled to hear you had a wonderful experience at Mercure Manchester Piccadilly. Your feedback means a lot to us, and we look forward to welcoming you back for another memorable stay.Best regards,Deep ShahGuest Relations Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
The hotel room was lovely and clean and a good size
The staff was very friendly and helpful
Comment from Hotel Management
Feb. 29, 2024 by Deep Shah Guest Relations Manager, Hotel Management
Dear Sharon,Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience at Mercure Manchester Piccadilly. Our team takes pride in maintaining clean and spacious rooms, and we're glad it made a positive impact on your stay. Your kind words about our friendly and helpful staff are truly appreciated. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Deep ShahGuest Relations Manager
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Raisa Meeram GCM , Hotel Management
Dear Luke, Thank you for the fantastic review! We're thrilled that you had such a wonderful experience with us. Providing exceptional service is what we strive for, and we're thrilled to have achieved that with you. Your satisfaction is our ultimate reward, and we can't wait to welcome you back again soon.Kind Regards, Raisa Guest Care Manager
by A traveller
Great Value for Money....
Posted Feb. 26, 2024 on HotelsFor a city centre hotel, the Mercure offers incredibly good value for money... After a 2 hour car journey, Anna very kindly offered a Prosecco welcome drink and a room upgrade which came as a really pleasant surprise. Unfortunately, someone had set the thermostat to 0 Celsius, so the room was very cold and the Aircon was very slow to increase the temperature. That is the only negative...
Room was very clean and spacious, certainly big enough for a single traveller, the facilities were all as described and the TV was massive.
Rose welcomed us to breakfast with a lovely smile.
Breakfast was very good, with lots of dietary options and freshly prepared hot buffet. A Bean-To-Cup Coffee machine offered a variety of options with great taste and quality !!
All in all, a great offer and enjoyable experience, thank you Mercure Team and Anna...
Comment from Hotel Management
Feb. 27, 2024 by Deep Shah Guest Relations Manager, Hotel Management
Dear Richard,Thank you for sharing your feedback! We're thrilled to hear you enjoyed your stay at Mercure Manchester Piccadilly. Anna and Rose are delighted to have made your experience memorable.We appreciate your kind words about the value for money, the room upgrade, and the breakfast options. Our apologies for the chilly start; we'll certainly address the thermostat issue promptly.I look forward to welcoming you back for another enjoyable stay.Best regards,Deep ShahGuest Relations Manager
by A traveller
Posted Feb. 25, 2024 on Expedia
We had a great overnight stay x Thomas on the bar and dining room was lovey and very helpful.
Comment from Hotel Management
Feb. 25, 2024 by Raisa GCM , Hotel Management
Dear Doreen, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great overnight stay and that Thomas provided excellent service at the bar and dining room.We greatly appreciate your kind words and will be sure to pass along your compliments to Thomas and the rest of our team. It's always wonderful to hear when our staff's efforts contribute to a memorable stay for our guests.We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Raisa Guest Care Manager
by A traveller
Posted Feb. 23, 2024 on Expedia
We had a one night visit on a Saturday in February. Parking was very convenient at the hotel. We found the room clean but a little compact and we were disappointed that there wasn’t any chairs in the room so if you want to sit down you could only use the bed. We didn’t dine so I’m can’t comment here. The hotel was busy ad seemed well maintained.
Comment from Hotel Management
Feb. 23, 2024 by Alex C GCM, Hotel Management
It sounds like your stay at Mercure Manchester Piccadilly had positive aspects, such as convenient parking and a clean room. It's unfortunate, though, that the room was a bit compact and lacked chairs for seating. This is valuable feedback for us, as it helps to understand what amenities guests expect and where we can improve.It's good to hear that our hotel seemed well-maintained, even during a busy period. This suggests that our hotel staff is doing a good job of keeping the property in good condition.Overall, it seems like your stay was satisfactory, but there are areas for improvement, such as room size and amenities. This kind of feedback is valuable , as it helps to identify areas for improvement and ensure a better experience for future guests.
by A traveller
Posted Feb. 19, 2024 on Expedia
Only one thing the restaurant times, when your in at 9.15pm and you wave the girl waitress over and she decides to clear the table instead of serving you, and then to finally get hold of some one els for them to say they have stopped serving, we have a drink and they serve another table with food. Not happy. Until then I would say perfect hotel, staff friendly
Comment from Hotel Management
Feb. 21, 2024 by Alex C GCM, Hotel Management
Thank you for providing more details about Claes's stay at Mercure Manchester Piccadilly. It's unfortunate that the experience at the restaurant was not up to par. Being told that the restaurant has stopped serving when other tables are still being served can understandably be frustrating.It seems like the timing of the restaurant's closing and the communication between the waitstaff and the guests could be improved. This feedback is valuable for the hotel, as it helps them identify areas for improvement and ensure a better experience for future guests.It's good to hear that you found the hotel staff friendly, until the restaurant incident, the stay was perfect. Hopefully, the hotel can address the issue with the restaurant timing and ensure that all guests have a positive dining experience
by A traveller
Posted Feb. 18, 2024 on Hotels
We were given the wrong room to begin with. We had to request the room get cleaned 3 times and asked for new towels 3 times as well. Expected better but the 2nd room was nice
Comment from Hotel Management
Feb. 21, 2024 by Alex C GCM, Hotel Management
It's disappointing to hear that your experience at Mercure Manchester Piccadilly started off on the wrong foot with the wrong room assigned. Additionally, the need to request cleaning and new towels multiple times is concerning and does not meet the expected standards for our hotel.However, it's good to hear that the second room was nice, which suggests that we did address the issue and provide you with a satisfactory room eventually.Feedback like this is important for hotels to hear, as it helps them identify areas for improvement and ensure that future guests have a better experience. It's also important for hotels to address issues promptly and professionally to ensure guest satisfaction.
