Ratings based on 187 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 1, 2023 on Hotels
Comment from Hotel Management
Jan. 9, 2023 by Adriana Popescu- Front Office Manager, Hotel Management
Hello Jessica,I can tell you did not have a pleasant experience and if you would like to discuss this further, please do not hesitate to contact me directly.Kind regards,Adriana PopescuFront Office Manager
by A traveller
Posted Dec. 16, 2022 on Hotels
Comment from Hotel Management
Dec. 19, 2022 by Annija-Guest Service Team Leader, Hotel Management
Good Afternoon Luke! Thank you for leaving a review. I am gutted to hear that you rated your stay with us a 4 out of 10. Please do not hesitate to get in contact with us as to why you did not have a positive experience so we can rectify where we have gone wrong and we can make sure we do not make the same mistake again! Thank you for staying with us and I look forward to hearing back from you soon!
by A traveller
Posted Dec. 5, 2022 on Hotels
Comment from Hotel Management
Dec. 28, 2022 by Annija-Guest Service Team Leader, Hotel Management
Good Evening John! Thank you for leaving a review. We are glad to hear that you rated your stay with us an 8 out 10 and thank you for staying with you. We hope to welcome you back in the future!
by A traveller
Posted Dec. 5, 2022 on Expedia
Excellent oasis given Manchester's non stop construction. A rocking bar of sorts in front of the property as well to enjoy. The staff was excellent and stepping into the foyer was welcoming and warm. Room was great as were the amenities. Neat microwave and convection oven combo but the controls were confusing. The property might think of a simple guide to help. The microwave stank of fish and was overpowering in a foul smell even if it looked clean. There were guests clearly smoking pot and the poor staff were trying to enforce the rules but what are they supposed to do? Felt sorry for them trying to tell the guest to cease and call security. Overall I would recommend the place for their service and really good rooms.
Comment from Hotel Management
Jan. 9, 2023 by Adriana Popescu- Front Office Manager, Hotel Management
Der Preeth,I do appreciate you have taken the time to write us such a detailed review following your stay with us. We are happy to learn you enjoyed your experience and we thank you for your kind comments about our staff.We hope to welcome you back soon!Kind regards,Adriana PopescuFront Office Manager
by A traveller
Posted Dec. 2, 2022 on Hotels
Comment from Hotel Management
Dec. 4, 2022 by Annija, Hotel Management
Good Afternoon Marie! I would like to thank you for leaving a review and rating your stay with us a 10 out of 10. Thank you for staying with us and we hope to welcome you again soon! Kind Regards-Annija
by A traveller
A brilliant find!
Posted Nov. 14, 2022 on HotelsWoukd defo recommend. Clean and modern. We stayed in room 804, top floor. Very quiet rooms. Couldn't even hear anyone in livingroom when in bedroom. Great shower. All fuly fitted kitchen facilities. Short 10 min walk into main city and parking 1 min walk in Euro Car park is only £7 for 24hrs if require it. Closer to Manchester Victoria. Puzza 24hr service too in hotel.
Comment from Hotel Management
Nov. 27, 2022 by Annija, Hotel Management
Good Evening Yvonne! Thank you for leaving a review and rating your stay with us a 10 out of 10. We are very glad to hear that you liked your room and found it clean, modern and with good facilities. We are also glad you liked the location and found it close to the city centre. Thank you for leaving such a fantastic review and we hope to welcome you back soon!
by A traveller
Posted Nov. 12, 2022 on Hotels
Comment from Hotel Management
Nov. 27, 2022 by Annija, Hotel Management
Good Evening Anonymous! Thank you for leaving a review and rating your stay with us an 8 out of 10. I did notice that you did not give us full marks. Please do get in touch with us as to why you did not, this way we can make sure we improve any faults we have and make sure if you decide to stay with us again, you will experience the full staycity experience!
by A traveller
Posted Oct. 30, 2022 on Hotels
Comment from Hotel Management
Nov. 13, 2022 by Annija, Hotel Management
Good Evening Caroline! Thank you for leaving a review. We are glad to hear that you have rated your stay with us a 10 out of 10! Thank you for staying with us and we hope to see you again!
by A traveller
Small and mediocre
Posted Oct. 23, 2022 on HotelsVery small compared to the other stay city in Manchester. Apparently we were meant to check in online before we arrived but were never told that, took ages to book in, have to use key card to get in lift which was a bit of a faff. Be careful using the kitchen, using the oven made the fire alarms go off , followed promptly by basil faulty running in and wafting the smoke detectors
Comment from Hotel Management
Oct. 23, 2022 by Annija, Hotel Management
Good Evening Clare! Thank you for leaving review. As we are a different property, we have different room types compared to our other site. All of our guests should receive information to complete the online check-in before they arrive so I do apologise that you did not receive the link however all staycity property's do require you to check in online. I will be making sure to contact Hotels.com in order to make sure they are sending our guest the right information before they check in. To keep you and other guests safe, our lifts can only be called by scanning your key card which is a safety feature in all our property's. As we are in the busy city centre, we use every precaution we can to ensure everyone's safety and that only guests are allowed past the lobby. Because we have kitchens in all our rooms, our smoke and fire detectors have to be more sensitive than usual incase of an emergency event which is why the alarm sounded as something had burnt in your room. However, I do not appreciate the negative comment made about our staff, who was trying his hardest to stop the smoke as our building had gone into full evacuation mode and had caused all of our guests to evacuate the building. Thank you for staying with us and please contact us if you have any more concerns or questions.Kind regards, Annija-Guest Service Team Leader
by A traveller
Very nice hotel
Posted Oct. 21, 2022 on HotelsFriendly staff, great service, and the room was very nice.
A good experience overall.
Comment from Hotel Management
Nov. 12, 2022 by Annija, Hotel Management
Good Evening Mohammed! Thank you for leaving a review. We are glad to see that you have rated your experience with us a 10 out of 10 and that you enjoyed your room. I am happy to see such positive messages about our staff and will be sure to let them know of your kind words. Thank you for staying with us and we hope to see you again!
