Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2019 sur Hotels
Rien à dire tout était top !!!
Commentaires de Gestion de l’hôtel
3 sept. 2019 par The Lowry Hotel , Gestion de l’hôtel
Thank you for your fantastic review. We are delighted to read your positive comments regarding your stay. We thank you for taking the time to provide feedback and we look forward to welcoming you back again very soon.
Kind regards
The Lowry Hotel
par un voyageur
Publié le 14 févr. 2019 sur Expedia
Superbe hotel moderne. Tout peut se faire à pied avec de nombreux restaurants à proximité.
Chambre très spacieuse et bien équipée.
Petit déjeuner buffet très complet et de qualité.
Commentaires de Gestion de l’hôtel
16 févr. 2019 par The Lowry Hotel , Gestion de l’hôtel
Merci pour votre évaluation fantastique. Nous sommes ravis de lire vos commentaires positifs concernant votre séjour. Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires et nous espérons pouvoir vous revoir bientôt.
Sincères amitiés
L'hôtel Lowry
par un voyageur
Publié le 2 mars 2024 sur Expedia
Lovely, kind and warm staff all down to earth, a few of the young men are a bit cocky but apart from that this is probably one of / if not the best place to stay in Manchester.
My only feedback is that the cheaper rooms are very tired and basic, it’s worth the money for upgrades.
Commentaires de Gestion de l’hôtel
2 mars 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Lee, Thank you for taking the time to write this great review! Your comments about our team are duly noted, we appreciate your feedback as this helps us to improve. We are so glad that you think The Lowry Hotel is the best place to stay in Manchester and we hope to welcome you back again in the future. Warm Regards,Hayley KitchenGuest Experience Manager
par un voyageur de Lymington
Publié le 25 févr. 2024 sur Expedia
Staff service inconsistent; sometimes great, sometimes very poor ( especially in the Bar).
Great breakfast though !!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Roger, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our breakfast offerings and found them to your liking. We pride ourselves on providing a great start to the day for our guests, and it’s wonderful to know we met your expectations in this area.We are, however, truly sorry to hear about the inconsistencies you experienced with our service, especially in the bar area. Please accept our sincerest apologies for any inconvenience this may have caused. We understand how important a friendly and efficient service is to the overall guest experience. Your comments have been shared with our team to ensure we address these inconsistencies and implement improvements where necessary.Thank you once again for your feedback. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Nice big room, ideal location
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Mark, Thank you so much for taking the time to share your experience with us! We're thrilled to hear you enjoyed the spaciousness of your room and found our location ideal for your needs. It's always our goal to provide a comfortable and convenient base for our guests to explore the area or relax in peace.We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Conveniently located hotel with comfortable spacious rooms with good dedicated secure parking and nice staff.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Khalid,Thank you for taking the time to provide feedback! We're pleased to hear that you found our hotel convenient, with comfortable and spacious rooms, secure parking, and friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!Warm Regards,Hayley Kitchen
par un voyageur
Publié le 23 févr. 2024 sur Expedia
the property and especially the rooms were fab!! however the surrounding area was not great! the fact there was no pool and a small bar surprised me it was a 5star but a lovely breakfast and beds were amazing. would stay again
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Claire,Thank you for sharing your experience with us! We're delighted to hear that you found our property and rooms to be fantastic. While the surrounding area may not have been what you expected, we're glad that you still had an overall delightful stay. Regarding the amenities, we appreciate your feedback on the pool and bar size. Nonetheless, we're pleased that you enjoyed our exceptional breakfast and found our beds incredibly comfortable. Your positive comments mean a lot to us, and we'd love to welcome you back for another stay in the future!Warm Regards,Hayley Kitchen
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Bernard,Thank you for taking the time to leave a review! We are overjoyed that you has a positive experience at The Lowry Hotel. We hope to welcome you back soon.Warm Regards,Hayley Kitchen
par un voyageur
NOT 5 STAR
Publié le 13 févr. 2024 sur HotelsDespite being offered an upgrade and discount on food/drink this wasn't given. The room was large and bed comfortable once we had called for more pillows! There was alot of banging and noise from the room above into the early hours. The bathroom was the biggest let down, the water pressure was non existent and there was no hot water at all, no bath despite requesting one for medical reasons (though with no hot water it would have been pointless). The hotel looks and feels tired, the bar is miserable and the staff clearly didn't want to be there and told his colleague loudly that he was closing up, we left as what can only be described as a "gang" arrived in the bar area and were messing with the piano and laying around with their feet on the seats. There is no 'spa' you can book individual treatments but no actual spa facilities exist in the hotel! Overall disappointing, we won't be back.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear A, Thank you for the feedback. It sounds like you had a disappointing experience during your stay, and we sincerely apologise for the issues you encountered. Your feedback is invaluable to us as we continuously strive to improve our services.We are deeply sorry that the promised upgrade and discount were not provided as offered. This is certainly not the level of service we aim to deliver, and we will investigate why this occurred to prevent such lapses in the future.We regret to hear about the disturbances from the room above and the issues with water pressure and hot water in the bathroom. We understand how important a comfortable and relaxing environment is during a hotel stay, and we apologise for failing to meet your expectations in this regard.Regarding the bar atmosphere and staff behavior, we are dismayed to learn of your experience. This does not reflect the standards of hospitality we aspire to uphold, and we will address these concerns with our team to ensure that all guests are treated with the utmost respect and professionalism.Please know that your feedback has been taken seriously, and we will work diligently to rectify these issues. We understand that you may not wish to return, but if you do reconsider, we would appreciate the opportunity to regain your trust and provide you with the exceptional experience you deserve.Warm Regards, Hayley KitchenGuest Experience Manager
par un voyageur
Super stay
Publié le 3 févr. 2024 sur HotelsSuper stay. 5/10 minute walk to most parts of the city centre. Parking is £25 a day, opposite the hotel.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Hayley Kitchen, Guest Experience Manager , Gestion de l’hôtel
Dear Guest Thank you for sharing your experience! We're pleased you enjoyed your stay and found our location convenient for exploring the city center. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Hayley Kitchen
