Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Roshan Thomas, Gestion de l’hôtel
It's wonderful to hear that you had a positive experience during your stay! We're delighted that you found your room well-kept and the bathroom clean to your satisfaction. Providing a comfortable and hygienic environment is a top priority for us, and we're glad that it contributed to your overall enjoyment. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back!
par un voyageur
Interesting but ‘tired’
Publié le 26 févr. 2024 sur HotelsThis hotel has some amazing, original architectural features but is quite ‘tired’ and in need of a refurbishment. Rooms are comfortable but more water came out of the back of the shower head than front. Food in the ‘restaurant’ (bar area) is lovely. Not sure why smoke detector in room was covered? Not a ‘destination’ hotel, but convenient for our purposes.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the unique architectural features of our hotel and found the rooms comfortable. Your comments regarding the shower head and smoke detector have been noted, and we will address these issues promptly to ensure a more enjoyable experience for our guests.We're pleased that you enjoyed the food in our bar area and apologize for any confusion regarding its designation as a restaurant. While we may not be a "destination" hotel, we strive to provide convenience and comfort to all our guests.We value your input and hope to have the opportunity to welcome you back for an improved stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Friendly staff. Rooms a bit of date
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
"Thank you for your kind words regarding our friendly staff; it's wonderful to hear that they made your stay enjoyable. We appreciate your feedback regarding the rooms and apologize for any inconvenience caused. Rest assured, we continuously strive to improve our facilities and ensure our guests have a comfortable experience. We hope to welcome you back soon and offer an even better stay."
par un voyageur
Run down Sport hotel
Publié le 21 févr. 2024 sur HotelsFormer grand hotel/house which has seen better days. Its pretty obvious that it caters for football & cricket fans due to its ideal location for both Old Traffords!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your observations regarding our hotel's historical significance and location. While we acknowledge that our property may bear signs of its illustrious past, we are continuously striving to enhance the guest experience and rejuvenate our facilities.Indeed, our strategic location near the iconic Old Trafford stadiums makes us a preferred choice for sports enthusiasts. We take pride in catering to football and cricket fans, offering convenient access to these renowned venues.As we continue to invest in refurbishments and improvements, we hope to exceed your expectations and create memorable experiences for all our guests. We value your patronage and look forward to welcoming you back for an even more enjoyable stay.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to review our service. We appreciate your feedback and are glad to hear about your experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to help.
par un voyageur
Fantastic location and hotel
Publié le 19 févr. 2024 sur HotelsThe hotel is in a fantastic location to go to Manchester city centre or stay in Salford. The staff were all friendly and helpful. The room was also very clean, depsite the faint smell of cleaning chemicals, we knew it was thoroughly cleaned.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you for taking the time to share your experience with us! We're delighted to hear that our hotel's location suited your needs perfectly, offering convenient access to both Manchester city center and Salford. It's wonderful to know that our staff made a positive impression with their friendly and helpful service. We apologize for any inconvenience caused by the faint smell of cleaning chemicals; please rest assured that we prioritize cleanliness and hygiene for the comfort and safety of our guests. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay soon!
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We're glad that our amenities and facilities met your expectations and contributed to a fantastic experience. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future! If you have any further feedback or requests, please don't hesitate to let us know. Safe travels
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Stayed in the cottage area of the hotel in a separate building. The place was uncomfortably warm and had to open all the windows even during the night. Which, being so close to a tram line was incredible noisy. Walls were paper thin and could hear other guests in rooms adjacent.
Staff were lovely and friendly
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
It sounds like you had a mixed experience at the cottage area of our hotel, and I appreciate you taking the time to share your feedback. I apologize for the discomfort caused by the temperature and noise issues you encountered during your stay. We understand the importance of a comfortable and peaceful environment for our guests and will certainly address these concerns to ensure improvements are made. It's heartening to hear that you found our staff to be lovely and friendly; we strive to provide exceptional service despite any shortcomings. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
par un voyageur de Hullbridge
Publié le 18 févr. 2024 sur Expedia
A lot of money for not a lot. The room was second class and smells of damp. The furniture and condition of the room is poor in bedsit status. The bathroom was nearly functional. The staff were very pleasant people to talk to. Breakfast was adequate.
I will never return to this venue
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
It's disheartening to hear that your experience fell short of expectations during your stay. We truly apologize for any inconvenience caused by the room's condition and any discomfort you encountered. Your feedback is invaluable, as it highlights areas for improvement, particularly regarding room quality and maintenance. However, we're pleased to hear that you found our staff pleasant and breakfast adequate. We'll take your comments seriously and work diligently to address the issues you've raised. Thank you for sharing your thoughts, and we hope to have the opportunity to regain your trust in the future.
par un voyageur
Black mold in bedroom
Publié le 15 févr. 2024 sur HotelsFirst of all I'll start by saying the service was good and the shower was amazing but the room itself is a health hazard.
The room hadn't been cleaned, and if it did it wasn't to any standard.
The dust was thick enough to write my name in it, there was no face cloths provided, the bare minimum condiments were provided and didn't cover out stay (1 night) and that's not the worst of it.
The black mold growing around the window and on the full wall of brick underneath is dangerous, the room smells damp as soon as you open the door. The netting at the window also had a fair amount of black mold. This is not suitable for anyone to stay in until it's been sort. I don't usually leave an review at all but this needs to be sorted ASAP
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Roshan Thomas, Gestion de l’hôtel
It’s truly disappointing to hear about your experience, and I sincerely apologize for the condition of your room. Maintaining a clean and safe environment for our guests is our top priority, and it’s clear that we fell short in this instance. Your feedback is incredibly valuable to us, and we take it seriously. I assure you that we are investigating this matter immediately to address the issues you've raised, particularly regarding cleanliness and mold. We are committed to rectifying these issues as soon as possible to ensure that no guest has a similar experience in the future. If there is anything we can do to make this right for you, please don’t hesitate to reach out. We appreciate your candor and hope to have the opportunity to regain your trust in the future.
