Ratings based on 846 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 25, 2024
Simply put, the City Garden Grand is the very best hotel in Makati!
It is a testament to the value of an amazing staff!! What little the facility may lack in conveniences, it more than makes up for in having the greatest group of young men and ladies who truly value their guests. They are a 10 star staff!!
Comment from Hotel Management
May 25, 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. Kirk,Thank you for your wonderful review! We are thrilled to hear that you consider City Garden Grand to be the best hotel in Makati.Our team is dedicated to providing exceptional service, and your kind words about our staff are truly appreciated. We continuously strive to ensure that every guest feels valued and well taken care of.Your feedback is highly motivating for all of us. We look forward to welcoming you back soon!Best regards,Leo CastilloDuty Manager
by A traveller
Posted Mar. 2, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Ms. Heide,We are absolutely thrilled and deeply appreciative of the perfect score rating you awarded us. Your feedback is the highest compliment we could hope for, and it has truly made our day! Your satisfaction is our ultimate goal, and it's immensely gratifying to know that we've met and even exceeded your expectations. Achieving a perfect score is a testament to the hard work and dedication of our team.We're honored to have you here at City Garden Grand Hotel, and we look forward to continuing to provide you with exceptional experiences in the future.At your Service, Alex BognotDuty Manager
by A traveller
Posted Mar. 2, 2024 on Expedia
area is close to local restaurants and bars
Comment from Hotel Management
Mar. 3, 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Elmer,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel's location to be convenient, with close proximity to local restaurants and bars. We strive to provide our guests with easy access to nearby amenities to enhance their overall experience. We hope you had a pleasant stay, and we look forward to welcoming you back again soon.At your Service, Alex BognotDuty Manager
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Dan,Thank you so much for giving us a perfect score review! We are absolutely delighted to hear that you had such a fantastic experience with us. Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Your satisfaction is incredibly important to us, and we are grateful for the opportunity to serve you.Once again, thank you for choosing City Garden Grand Hotel and we can't wait to welcome you back soon for another outstanding experience!At your Service, Alex BognotDuty Manager
by A traveller
Posted Mar. 1, 2024 on Expedia
I thoroughly enjoyed everything as I have stayed before. The staff on the rooftop were superb as was the breakfast buffet staff. I also have to compliment the maid for doing an awesome job and for wanting to make sure that I had everything I needed each and every day. I'll be back.
Comment from Hotel Management
Mar. 1, 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Stanley,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us once again. It's fantastic to know that our rooftop staff, breakfast buffet team, and housekeeping team all contributed to making your experience exceptional.We're delighted that you felt well taken care of by our room attendant/housekeeping team. Ensuring our guests have everything they need is always a top priority for us.We can't wait to welcome you back for another memorable stay!At your Service, Alex BognotDuty Manager
by A traveller
Posted Feb. 28, 2024 on Expedia
Melanie the house keeper was very friendly and accommodating
Comment from Hotel Management
Feb. 29, 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Arnie,Thank you for sharing your experience with us! We're delighted to hear that Melanie, our housekeeper, provided you with friendly and accommodating service. We'll be sure to pass along your kind words to her. At our hotel, we strive to create a welcoming environment for all our guests, and it's wonderful to know that Melanie contributed to your enjoyable stay. We hope to have the pleasure of hosting you again soon. Your satisfaction is our priority.Sincerely,Ria DimlaDuty Manager
by A traveller from San.Francisco
Posted Feb. 28, 2024 on Expedia
I like that it was in the center of everything....
Comment from Hotel Management
Feb. 28, 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Johnny,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager
by A traveller
Posted Feb. 27, 2024 on Expedia
Staff were helpful , breakfast could be better
Comment from Hotel Management
Feb. 28, 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Firozali,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful. Ensuring excellent service is one of our top priorities.Regarding your comments about breakfast, we truly appreciate your input. We continuously strive to enhance our offerings to meet the expectations of our guests. Rest assured, we will take your feedback into consideration and explore ways to improve the breakfast experience for future guests.We hope to have the opportunity to welcome you back again soon and provide you with an even better experience. Sincerely,Ria DimlaDuty Manager
by A traveller
Posted Feb. 24, 2024 on Hotels
Lovely hotel comfortable and clean with very pleasant staff, the only downside is the pool area is tiny and the sun loungers are crammed together they have a roof terrace area above the pool which is huge but never open, i wish the management would explain why. Overall though would thoroughly recommend
Comment from Hotel Management
Feb. 25, 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. David,Thank you for your kind words and for recommending our hotel. We're glad to hear that you found our accommodations comfortable, clean, and enjoyed the service provided by our staff.Regarding the roof terrace area above the pool, we apologize for any confusion. Terrace 33 is indeed one of our function areas that is occasionally rented out for events and gatherings. We understand your disappointment that it's not always accessible to guests, and we appreciate your feedback on this matter.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.At your Service, Alex BognotDuty Manager
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Ferdinand,Thank you so much for taking the time to give us a 5-star rating! We're absolutely thrilled to know that you had such a fantastic experience during your visit to our hotel.Your high rating and positive feedback serve as a tremendous source of motivation for our team. We're dedicated to providing the best possible service and ensuring that our guests have a memorable and enjoyable time with us.We look forward to serving you again in the future, and we truly appreciate your support and patronage.At your Service, Alex BognotDuty Manager
