Note fondée sur 847 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Alors je voyage dans beaucoup d'hôtel de classe supérieure mais là le petit déjeuner du jamais vu . Personnel souriant serviable et à l'écoute du moindre désir literie impeccable piscine propre et repas digne d un grand chef petit bémol beaucoup de calcaire sur la robinetterie mais juste épicé trouver quelque chose
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Dey Medina, Quality Officer, Gestion de l’hôtel
Dear Alexandrine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
par un voyageur
Publié le 27 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2023 par Dey Medina, Quality Officer, Gestion de l’hôtel
Dear Patrick,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey
par un voyageur
Correct pour une escale rapide
Publié le 10 mars 2020 sur HotelsL'hôtel est correct mais loin des standards du sofitel tel que pratiqué ailleurs.
Assez vieillot. Chambre grande mais humide.
par un voyageur de FERNAY VOLTAIRE
Publié le 15 janv. 2020 sur Expedia
Nous avons été logés dans une chambre pas confortable avec une SDB avec accès handicapé et qui ne correspondait pas à ce que nous avions réservé, nous avons demandé à changer de chambre et le personnel n'a pas été courtois, ni arrangeant voire très désagréable et nous a demandé de régler 280 € pour changer de chambre ...c'est inadmissible...de plus l'eau de la piscine était très froide et il n'y avait pas assez de transat pour se reposer à l'extérieur… au prix payé c'est vraiment inadmissible
par un voyageur
엘리베이터, 조식 영원히 기다려야함
Publié le 10 mars 2024 sur Hotels밤 12시까지 호텔 행사가 있어서 너무 시끄러웠습니다
가장 문제는 엘리베이터 기본 30-40분 기다려야합니다
조식도 줄이 너무 깁니다
이런 5성급은 처음 봅니다
제 돈 아까운 호텔은 처음이라 후기를 남깁니다
Commentaires de Gestion de l’hôtel
11 mars 2024 par Nina Noveno, Guest Experience Manager, Gestion de l’hôtel
Dear Dongseok,Thank you for sharing your feedback with us from your recent visit. We apologize for any inconvenience you encountered during your stay. Rest assured that all concerns are taken into account and action will be taken to avoid these from recurrence in the future.I hope that this will not deter your future stay with us.Kind regards,
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dey Medina, Quality Officer, Gestion de l’hôtel
Dear Eli,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
par un voyageur
Publié le 8 mars 2024 sur Expedia
The Spiral buffet which lots of people in the Philippines claim to be very good (& the biggest buffet, so far, in the Phils with diff international cuisine- is NOT of our expectation especially we paid P5K per adult on a Sunday dinner. The seafood just comprised of crab (with shells not even cracked for convenience), shrimp & oyster only. They had steamed fish but in the Korean food section. Not recommendable for those seafood lover as they carry very limited amount of seafood. They have variety of international food but not as good as we expected. We WONT come back here nor recommend to friends & families. In addition, Sofitel is no longer a waterfront hotel coz there’s currently a reclamation project being done by the govt.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Nina Noveno, Guest Experience Manager, Gestion de l’hôtel
Dear Lani,Thank you for taking the time to review your recent experience with us. We appreciate your feedback and we are sorry to hear that your dining experience at the Spiral buffet did not meet your expectations. Your comments have been noted and will be shared with our culinary team for their consideration as we continuously strive to enhance our offerings. We hope that you will give us another opportunity to provide you with a more enjoyable experience in the future.Kind regards,
par un voyageur
Awesome
Publié le 8 mars 2024 sur HotelsWonderful Hotel. The breakfast buffet was to die for! I would highly recommend this facility.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dey Medina, Quality Officer, Gestion de l’hôtel
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dey Medina, Quality Officer, Gestion de l’hôtel
Dear Peter,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer
par un voyageur
Publié le 8 mars 2024 sur Hotels
The only bad things about the hotel is hotel restaurants and bar.
1) LA BAR which is located at lobby has white and beer like warm water or room temperature which is not acceptable from the 5 star hotel poor and when I asked the manager he said he don’t have which is very horrible experience.
2) Breakfast quality is not good much Indian section is just for the name not any real Indian food it’s totally mess and bad food.
3) Cocoas Pizza is horrible don’t try ever it’s most worst pizza only with bread without any meat and cheese on top of it.
4) Sport bar is good and nice working staff and happy.
5) Housekeeping staff is great.
6) property is old and really need lots of repairing.
7) Guest service is horrible my internet not working, Room TV not working which is worst
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dey Medina, Quality Officer, Gestion de l’hôtel
Dear Sunil,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer
