Ratings based on 940 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by Joachim Sommer, Hotel Management
Sehr geehrter Gast,es freut uns zu hören, dass Sie zu 80% zufrieden mit Ihrem Aufenthalt in unserem Hotel waren. Unser Ziel ist es immer, unseren Gästen ein angenehmes Erlebnis zu bieten. Es wäre uns eine Freude, Sie erneut begrüßen zu dürfen und Ihre Zufriedenheit auf 100% zu steigern.Mit freundlichen Grüßen,Joachim SommerDirektor
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Jan. 3, 2024 on Hotels
Unfortunately there was only one person working in the entire hotel. The bar was closed and the WIFI kept dropping out. The property and location are great otherwise.
Comment from Hotel Management
Mar. 1, 2024 by Joachim Sommer, Hotel Management
Dear Guest,I am sorry to hear that your experience at our hotel did not meet your expectations. It is our constant endeavor to provide excellent service and it is unfortunate that in this instance we were unable to meet the standard you were accustomed to.We are very pleased with your positive feedback regarding our location and the property. The IntercityHotel Mannheim always strives to create a pleasant atmosphere for our guests.Thank you for taking the time to let us know about your experience. Your opinion is very important to us and helps us to continuously improve our service.Yours sincerely,Joachim SommerManager
by A traveller
Posted Jan. 2, 2024 on Expedia
by A traveller
Posted Dec. 18, 2023 on Hotels
by A traveller
Posted Nov. 30, 2023 on Expedia
by A traveller
Posted Nov. 7, 2023 on Hotels
Comment from Hotel Management
Nov. 9, 2023 by Jonas Bastuck, Hotel Management
Sehr geehrter Gast,Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist uns sehr wichtig, da es uns hilft, unsere Dienstleistungen zu verbessern. Bitte zögern Sie nicht, uns weitere Details zu geben, damit wir Ihre Erfahrung besser verstehen können. Mit freundlichen Grüßen,Jonas BastuckVerwaltung
by A traveller
Posted Oct. 30, 2023 on Hotels
by A traveller from Middle Park
Posted Oct. 29, 2023 on Expedia
This property is well located near the railway station but a safe area. Limited dining facilities but plenty of places close by. Would be good to be able to make a cup of coffee in the room.Had breakfast one morning and it was very good. Hotel is value for money.
Comment from Hotel Management
Oct. 30, 2023 by Joachim Sommer, Hotel Management
Dear Guest, Your words of appreciation for our strategic location and outstanding staff have truly brightened our day. It's heartening to know that the facilities at IntercityHotel Mannheim exceeded your expectations.We always strive to provide an excellent experience for our guests, and we are thrilled that your stay with us was more than satisfactory. It's wonderful to hear that you found our location perfect for your travel needs and that the convenience of nearby transportation added to your positive experience.Thank you for choosing IntercityHotel Mannheim. We hope to have the pleasure of welcoming you back in the near future. Best regards,Joachim SommerManager
by A traveller
Posted Oct. 25, 2023 on Hotels
Comment from Hotel Management
Nov. 9, 2023 by Jonas Bastuck, Hotel Management
Sehr geehrter Gast,Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist uns sehr wichtig, da es uns hilft, unsere Dienstleistungen zu verbessern. Bitte zögern Sie nicht, uns weitere Details zu geben, damit wir Ihre Erfahrung besser verstehen können. Mit freundlichen Grüßen,Jonas BastuckVerwaltung
