Ratings based on 28 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2023 on Expedia
Should never be listed with hotels. All they do is tell you they're not a hotel nor us there aby service of any sort!!
Comment from Hotel Management
Sep. 6, 2023 by Marianna, Hotel Management
Dear Mr. Ofer, Thank you for taking the time to leave us a feedback. Unfortunately we cannot fully understand your poor rating. You informed us on site that it was a mistake on your part to book us, because you actually wanted to book a hotel and not a serviced apartment house. you also told us that everything in your room and our house was fine when you left. It is not okay to give us a bad review now because we are not a hotel. We wish you a nice rest of the week.Best regards,Marianna from SMARTments business
by A traveller
Posted Jun. 25, 2022 on Expedia
A huge plus is that if a problem arises, it is solved.
Procedures related to free WiFi need to be improved:
1) Sign-up form is not Phone/tablet friendly
2) Additional instructions for fixing connection problems
Comment from Hotel Management
Jun. 27, 2022 by Marianna, Hotel Management
Dear Aleksei,
Thank you for your feedback, have a nice week!
Marianna from SMARTments business
by A traveller
Posted Jun. 18, 2022 on Expedia
No frills short term mini apartments at a very reasonable price. Excellent for a longer stay where traditional hotel won't work. Very clean and fresh. Kitchenette had everything needed to cook small meals. Weekly cleaning. Laundry facilities on site. Very pleased with our choice.
Comment from Hotel Management
Jun. 20, 2022 by Marianna, Hotel Management
Dear Patrice,
Thank you very much for your great feedback.
We wish you a godd start into the new week!
Best regards,
Marianna from SMARTments business
by A traveller
Posted Dec. 15, 2023 on Hotels
Comment from Hotel Management
Dec. 15, 2023 by Marianna, Hotel Management
Dear Ahmed,Thank you for your great feedback. Have a nice weekend!Best regards,Marianna from SMARTments business
by A traveller
Posted Nov. 9, 2023 on Hotels
Comment from Hotel Management
Dec. 15, 2023 by Marianna, Hotel Management
Dear Seung,Thank you for your great feedback. Have a nice weekend!Best regards,Marianna from SMARTments business
by A traveller
Posted Oct. 27, 2023 on Expedia
Modern, leise und gut ausgestattet.
Lediglich die Sauberkeit könnte noch gut verbessert werden, Bad war ok, eher die allgemeine Sauberkeit, z.b. Boden und Staub, besonders in den Ecken und unter dem Bett.
Comment from Hotel Management
Oct. 30, 2023 by Marianna, Hotel Management
Lieber Lukas,vielen Dank, dass Sie sich die Zeit für ein Feedback. Schön, dass Ihnen unsere Einrichtung gefallen hat.Dass die Sauberkeit nicht unserem Standard entsprach, tut uns sehr leid, Wir werden dies direkt intern weitergeben und wünschen einen guten Start in die neue Woche.Mit freundlichen Grüßen,Marianna von SMARTments business
by A traveller
Posted Aug. 3, 2023 on Hotels
by A traveller
Posted Aug. 1, 2023 on Hotels
by A traveller
Posted Jul. 25, 2023 on Expedia
schoon, strak interieur, alles aanwezig wat je voor een appartement nodig hebt. van pannen tot kleine dishwasher. prima voor elkaar voor de treinreiziger dichtbij centrum en station. Als ik ooit weer richting Mannheim ga, zou ik niet aarzelen dezelfde keus te doen
Comment from Hotel Management
Jul. 25, 2023 by Marianna, Hotel Management
Lieber Arthur,vielen Dank für ihr tolles Feedback, wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Marianna Ostuni
by A traveller
Posted Jul. 3, 2023 on Expedia
Für einen kurzen Städtetrip gut geeignet, wenn man sich sowieso nur zum Schlafen im Zimmer aufhält. Ruhig, obwohl direkt in Bahnhofshähe; Straßenbahnhaltestelle in kurzer Laufweite; Doppelbett zu schmal für 2 Personen und Küche und Bad nur mäßig sauber; dafür preislich o.K.
Comment from Hotel Management
Jul. 11, 2023 by Marianna, Hotel Management
Liebe Birgitwir bedanken uns für das Feedback, das wir intern weitergegeben haben. Wir haben bereits am Folgetag auf Ihre Bewertung geantwortet, anscheinend hab es ein technisches Problem daher melden wir uns nun erneut.Wir wünschen eine angenehme Restwoche. Sonnige Grüße aus Mannheim,Marianna von SMARTments business
