Ratings based on 866 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 21, 2024
Staff was helpful and the bed was fairly comfortable. The towels and sheets smelled strongly of chlorine so we knew they were clean. The room itself wasn't very clean and was in disrepair. I had to wipe down bathroom cabinets and the tv stand and there was dust and crud in the corners of the tub and rooms. This was not the best place I've seen, but it wasn't the worst either.
Comment from Hotel Management
Apr. 25, 2024 by Brandon Davis, Hotel Management
Thank you for the kind words and the positive review!
by A traveller
Posted Apr. 13, 2024
Comment from Hotel Management
May 4, 2024 by Cameron, Hotel Management
Thank you for leaving a review! We hope to see you again soon!
by A traveller
Posted Mar. 30, 2024
It was not what i expected
Comment from Hotel Management
Mar. 30, 2024 by Cameron, Hotel Management
Hey Bridget, thank you for leaving a review! We wanted to ask, what would you say was a highlight of your stay? Or if you could give us any info to help us improve? We'd appreciate the help if you have anything extra to share!
by A traveller
Posted Mar. 23, 2024
Comment from Hotel Management
Mar. 24, 2024 by Cameron, Hotel Management
Thank you for sharing! We look forward to your next visit!
by A traveller
Posted Mar. 17, 2024 on Expedia
Room was ok, spacious room and good bathroom size. The ceiling had stains on it, like it leaked from room upstairs and faucet in the shower was leaking. Balcony is very nice.
Comment from Hotel Management
Mar. 18, 2024 by Brandon Davis, Hotel Management
Thank you for the positive words!
by A traveller
Family visit
Posted Mar. 16, 2024 on HotelsHotel was clean, little outdated and for us bed was comfortable but little too soft.
Everyone was friendly. Just needs a little facelift.
Room was spacious for the price
Comment from Hotel Management
Mar. 17, 2024 by Cameron, Hotel Management
Thank you for leaving a review! We appreciate the comment and we hope to see you again soon!
by A traveller
Good price fair condition
Posted Mar. 14, 2024 on HotelsThe mattress was comfortable and the pool was nice. The carpet in the room was stained, the nightshade was nasty and the bathroom doorknob was broken. The carpeting in the hallways was old and stained. The breakfast was $16 and not worth it, French toast was burnt, strawberries were bitter and the eggs were cold.
Comment from Hotel Management
Mar. 15, 2024 by Cameron, Hotel Management
We're happy you enjoyed your room and the pool, but the other aspects of your stay are important as well. We're always looking to improve, so we will be bringing up your concerns to both kitchen and housekeeping. Thank you for leaving a review!
by A traveller
Posted Mar. 11, 2024 on Expedia
We were in a room on the first floor, close to the indoor pool. There are two entrances to the room: one from the hallway, one slider by the pool/atrium. The sliders cannot be secured from outside if the door. If you’d like to have your room secure you cannot exit through the slider. The room was 74° and humid when we got there & it took over 24 hours for the temp to come down. The toilet didn’t work for our entire stay!!! We used the shared, public bathrooms. The restaurant took 2 hours for food to come. It was middle of the road food but very reasonably priced. Everything is close. Stores, restaurants, shopping, coffee were all within 10 minutes or so. The atrium was very pretty and a great use of space: all open & has plenty of seating & tables.
Comment from Hotel Management
Mar. 15, 2024 by Cameron, Hotel Management
We're happy that you enjoyed the amenities and the overall aesthetic of the location! The issues that you highlighted will be brought up to our engineering staff, as we are always looking to improve and reviews help us achieve that. Thank you for leaving one!
by A traveller
Posted Mar. 4, 2024 on Expedia
Room was dirty and staff was slow to respond. No toddler bed/ pack n play although told I would have one brought to my room.
Comment from Hotel Management
Mar. 4, 2024 by Cameron, Hotel Management
We apologize for the inconvenience, we'll follow up with the front desk management as we don't carry child play packs of any kind. We'll make sure front desk staff is aware of the policy, and we'll follow up with housekeeping in regards to your concerns.
by A traveller
Posted Mar. 3, 2024 on Expedia
The property smell like smoke in the rooms The rooms are not clean the window was broken there was stuff all over the window sills
Comment from Hotel Management
Mar. 7, 2024 by Cameron, Hotel Management
We deeply apologize for the inconveniences that were experienced during your stay. We're always working on improving, and we take reviews like this one to heart. We always try our best to ensure the safety and comfort of our guest, and will be following up with management to address the issues. Thank you for leaving a review.
