Ratings based on 85 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Expedia
No dining room
Comment from Hotel Management
Feb. 27, 2024 by Hotel Manager, Hotel Management
Dear EDGAR M,Thank you for your feedback. We apologize for any inconvenience caused by the lack of a dining room during your stay. We'll take your comments into consideration as we strive to improve our amenities and services for our guests. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager
by A traveller from Cambridge
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Hotel Manager, Hotel Management
Dear Kristy-Anne,We appreciate your feedback and for choosing us for your stay. We apologize for any dissatisfaction you may have experienced during your stay which led to your lower rating. It is important for us to understand more about what went wrong and how we can better our services and amenities. Your feedback is valuable to us and we strive to improve based on it. We hope you will give us an opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 14, 2024 on Hotels
Comment from Hotel Management
Feb. 16, 2024 by Hotel Manager, Hotel Management
Dear Minkailu,Hello! We're thrilled that you had an exceptional experience at our hotel and that we could exceed your expectations. Providing top-notch service is what we strive for, and we're grateful for your recognition. Your feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future!Sincerely, Hotel Manager
by A traveller
Posted Feb. 8, 2024 on Expedia
Past its prime. Clean but smell like faintly marijuana. Window ac unit loud and pull out couch bed unsleepable due to flat old mattress
Comment from Hotel Management
Feb. 9, 2024 by Hotel Manager, Hotel Management
Dear Ben,We apologize for falling short of your expectations during your stay. We take your feedback seriously and will address the issues you encountered promptly. Ensuring a comfortable and pleasant stay is our priority, and we regret that we missed the mark this time. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel Manager
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Hotel Manager, Hotel Management
Dear Mark,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future for another fantastic stay!Sincerely, Hotel Manager
by A traveller
Nice
Posted Jan. 6, 2024 on HotelsIt was nice enough but heard sirens at night. Not hotels issue though
Comment from Hotel Management
Jan. 9, 2024 by Hotel Manager, Hotel Management
Dear Melissa,Thank you for your perfect rating! We're delighted you had a nice stay, and we appreciate your understanding regarding external noise. While we can't control outside factors like sirens, we're pleased you enjoyed your overall experience. Your feedback is valuable, and we hope to welcome you back for another 10/10 stay soon! Safe travels!Sincerely, Hotel Manager
by A traveller
Posted Jan. 5, 2024 on Expedia
Could be a great place but they don't seem to have the staff, that said the staff they have are noce
Comment from Hotel Management
Jan. 9, 2024 by Hotel Manager, Hotel Management
Dear Keith,We appreciate your feedback and are glad to hear that our existing staff has been friendly. We acknowledge the importance of adequate staffing and are actively working to address this issue to enhance our guest experience. Thank you for your understanding, and we hope to have the opportunity to provide you with an even better stay in the future.Sincerely, Hotel Manager
by A traveller
Posted Oct. 22, 2023 on Hotels
Comment from Hotel Management
Oct. 25, 2023 by Hotel Manager, Hotel Management
Dear Jessica,Thank you for sharing your experience with us. We strive to be the best at what we do and your eight star feedback will only help us reach our goal of being the best. I will share your appreciation with our team, as they are always looking for ways to improve their performance. We look forward to serving you again soon!Sincerely,Hotel Manager
by A traveller
Needs some spiffing up
Posted Oct. 21, 2023 on HotelsComfortable enough for a quick stay but very sparse and a bit cold in decor, furnishings (including some really worn furniture & worn scratched windows in the suite, and beat up trim in the hallways/elevator). Elevator had no inspection certificate posted. Front desk staff friendly and competent, but overall the place felt pretty empty. Some care with decor, furnishings etc would go a long way toward making it a more welcoming & comfortable spot.
Comment from Hotel Management
Oct. 23, 2023 by Hotel Manager, Hotel Management
Dear Katrin,Thank you for sharing your feedback about your recent stay. We appreciate your comments about the comfort of your stay and the friendly and competent front desk staff. We apologize for the shortcomings in decor, furnishings, and the general appearance of the property. Your input is valuable, and we will use it to consider improvements to create a more welcoming and comfortable environment for our guests. We hope you might consider staying with us again in the future, and we'll strive to make your experience even better.Sincerely,Hotel Manager
by A traveller
Posted Oct. 16, 2023 on Expedia
Staff was awesome and food was great
Comment from Hotel Management
Oct. 16, 2023 by Hotel Manager, Hotel Management
Dear Judy,Hello! We're delighted to hear that you had an enjoyable experience with us. It's great to know that our staff provided excellent service, and that you enjoyed the food as well. Thank you for your kind words and positive feedback. We appreciate your support and look forward to welcoming you back for another fantastic stay in the future. If you have any more suggestions or feedback, please feel free to share. Your satisfaction is important to us, and we're pleased to have exceeded your expectations!Sincerely,Hotel Manager
