Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Positively awful stay. Customer service was abhorrent. Would not recommend .
Commentaires de Gestion de l’hôtel
2 mars 2024 par Grant, Gestion de l’hôtel
Hello, we are very sorry to hear the stay did not live up to your expectations. Please let us know how we could improve in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Grant, Gestion de l’hôtel
We are sorry to hear the stay did not live up to your expectations. Please let us know how we could make your stay a 5 out of 5 experience.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Grant, Gestion de l’hôtel
Thank you for the positive review, please let us know how we can make your next stay a 5 out of 5 experience.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Really great experience. Thanks!
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Grant, Gestion de l’hôtel
We are so glad to hear you had a great stay! We hope to see you again!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Grant, Gestion de l’hôtel
We are so glad to hear you had a nice time here. We look forward to seeing you again!
par un voyageur
29 day crappy stay
Publié le 6 févr. 2024 sur HotelsThe room was old and dated. The door had a 2in gap under the door, the frig did not have a temp control(broken) so everything froze. The towel rack was missing 2 runs so the towels would fall occasionally. The utility sink wasn’t even clipped it. Carpet was dirty and blinds filthy. The service was terrible. I had to go to the front desk and request bedding changed after 10 days because they did not do it. Housekeeping would walk by the overflowing garbage can and the ruffled bed to swap out a towel and do nothing else. Front desk didn’t even have extra coffees for the room nor were they able to fix or change out the frig. It is a terrible place to stay for multiple nights
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Grant , Gestion de l’hôtel
Hello, we are very sorry that your stay did not live up to expectations. I am very frustrated to hear about all the troubles you had during the stay. We recently took over the business and are in the process of renovations. There was more we could have done to make your stay more comfortable and are sorry for our miscommunications. We do have maintenance on staff who could have taken a look at your fridge, or we could have moved your room. We do have extra complimentary coffee packets available I am sorry there was a mix up. We hope to be able to make your next stay a much better experience. Thank you ever so much for the feedback.
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Grant, Gestion de l’hôtel
We are sorry to hear you did not enjoy your stay. Please let us know how we can improve to make your next stay a 5 out of 5 experience. Thank you for the feedback.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
I didn't dislike anything there. Except the bathroom floors when wet at all you call slip and fall real easy. I had the handicap room but I didn't know that one of the towels up on the rack on the wall was supposed to be used for a bath mat. There's no sign up that says the smallest towel there that's a little bit thick is to be used for a bath mat and I am almost fell and hurt myself real bad I have a bad back and I have bad knees I barely was able to get to the wall to hang on. I told the office person when I brought my key back in to leave today on Tuesday that I thought that was a real important problem to take care of to put rubber mats down in front of the tubs and the showers on the floor not towels I used the towels for my hair I didn't know anything different. So I am glad that I did not fall and have to file a paper on it because I wouldn't have wanted to do that plus I don't want to get hurt anymore than I already hurt cuz that's dangerous if I would have felt I would have went back and hit my head really hard on the shower part. I just thought that I would say something about that I think it's very important. Other than that I had a really nice stay and I will be back again for sure.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Grant, Gestion de l’hôtel
Hello Janet, we are very glad you had a great stay. Thank you very much for your input on the bath mats, we will take that into consideration it is a good point. Thanks again hope you see you again!
par un voyageur
Publié le 29 janv. 2024 sur Expedia
I felt really comfortable staying there. It all was perfect. I got to make my own Waffle. Haven't done that in years. I will be staying again and I will tell my friends and family where'd you go in Martinez.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Grant, Gestion de l’hôtel
Hello Janet, thank you very much for the great review. We are so glad to hear you enjoyed your waffle, and are going to spread the good word of our property.
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par B Sangdot , Gestion de l’hôtel
Hi Kevin, I hope this message finds you well. I just wanted to take a moment to thank you for your positive review of Alhambra Inn. We are thrilled to know that you enjoyed your stay with us. Your satisfaction is our top priority and we are glad to have met your expectations. Please do not hesitate to reach out to us in case you need any assistance in the future.
