Note fondée sur 165 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 févr. 2024 sur Expedia
what we liked are position, cleanliness and mostly the staff.What we didn't like is very poor chice of manu for food and wine list if you are staying longer than one night, car park is too far as spacially when elevators all but one out of order. Most of rooms are too far from reception and not having any trolley handy doesn't make life any easier.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Tim,Thank you for your feedback and we are delighted that you enjoyed the location of the hotel, the cleanliness and the team working at the hotel. These comments will be distributed to the housekeping department and a team as a whole.In regards to the poor choices on the menu and the wine list, these have been designed to provide a variety of different dishes for those dining more than once. Our apologies if you did not find the menus to your liking. Please note our restauramnt team are happy to assist with items that are not necessarily on the menu, subject to being available at the time of dining.Our apologies also that one of the lifts was not working and the trolleys were all being used at the time you required them.Please note this is a rare occurance and the lift company was engaged as soon as possible after the lift was determined to be out of order. We also do have more trolleys on order.Once again, thank you for your comments and should you return to Peppers Marysville we would love the opportunity to improve on the issues you found whilst here.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Annalisa,Thank you for the review.Our apologies that you did not completely enjoy your stay with us and that you did not receive the generally high standard of service that we pride our selves on during your stay.If you would like to, please contact the hotel directly to discuss your review further.
par un voyageur
Publié le 6 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Alfred,Thank you for the review.We are delighted that you found the hotel to your liking and hope you enjoyed everythimng that Marysville has to offer,Should you return to Marysville, we would love to welcome you back.
par un voyageur
Publié le 30 janv. 2024 sur Expedia
Loved everything about this property and Marysville in general. The staff were amazing and went over and beyond to look after my hubby and I.
We will be back most definately x
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Shelly,Thank you so much for your comments and we are thrilled you enjoyed your stay with your husband. It warms our hearts to know that we are delivering service to our guests that we can be proud of.Your feedback will be delivered to the rest of the team and we look forward to seeing you again the next time you are in town.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Well appointed room with the hotel located in the heart of town.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Bruce,Thank you for the review and we are so glad you found your room to be well apponted.It does make it easier with the hotel being in the heart of town with many town attractions in walking distance.Should you return to Marysville, Peppers would love to welcome you back.
par un voyageur
Publié le 21 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Faraz,Thanks so much for a great review. We are glad you enjoyed the services provided at the hotel and everything was to your liking.Should you return to Marysville, we hope to be able to host you again.
par un voyageur
Publié le 21 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Darrel.Thank you for the 5 out of 5 stars.We are glad you enjoyed your time with us and we were able to offer the great service we pride ourselves on. We look forward to welcoming you back to Peppers on your next visit to Marysville.
par un voyageur
Publié le 16 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Ramon,Thank you so much for your review and we are delighted that you found Peppers comfortable and to your liking.If you return to Marysville, we would love to welcome you back to Peppers.
par un voyageur
Publié le 7 janv. 2024 sur Lastminute
Limited space beside pool and not enough sun lounges. Grounds need mowing and tidy up
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi David,Thank you for your comments.We are looking at ways to increase the space at the pool for nice and sunny days such as when you stayed and allow for more people to be able to relax by the pool.Our ground maintennace is on a weekly schedule and may have been due during the time that you stayed.We are glad you enjoyed the rest of your stay and should you visit us again in the future, we would like to have the issues raised fixed for you by then.
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Darren - Reservations, Gestion de l’hôtel
Hi Nino,Thank you for the 5 out of 5 stars.We are glad you enjoyed your time with us and we were able to offer the great service we pride ourselves on. We look forward to welcoming you back to Peppers on your next visit to Marysville.
