Ratings based on 35 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 13, 2023 on Expedia
Far from Sorrento centre so had to get buses which took long. However, it was a cheaper option to getting a taxi.
by A traveller
Posted Jul. 12, 2023 on Expedia
Amazing view in this hotel
by A traveller from naples
Posted Jun. 16, 2023 on Expedia
by A traveller
Posted Jun. 15, 2023 on Expedia
Do not recommend. Don’t bother staying here…although it is beautiful, it’s too far from anything. It’s at the base of a steep cliff, impossible to walk around hotel, and there are very few cabs. When you do get a cab, they charge you 60-80 Euros for a 10 min drive to the city. At the hotel itself, food was pretty terrible and overpriced…paid 130 euros for 2 basic plates of pasta and 2 aperols. Also, at night the outside turns into a club where music is blasting until 5am. Just brutal overall. Don’t bother staying here…instead may just come here for the day or night club.
by A traveller
Cancelled our Reservation the day before arrival!
Posted Oct. 9, 2019 on HotelsWe were booked to stay in the Sea Conca last week. I booked in advance and had received several emails confirming our stay because it was a special occasion- Our 20th anniversary. I received an email the day before we were supposed to arrive (glad I had cell service) telling me that they can no longer accommodate us. En route to Sorrento, we didn't know where we were staying because they moved us to one hotel and then another. They put us in a hotel that catered to British seniors. We are Americans in our 40s so it was very strange. The new hotel was on a very dangerous road and we had to walk because the shuttle wasn't offered when we wanted to go into town.
by A traveller
Posted Sep. 20, 2016 on Hotels
The staff at the hotel were extremely friendly and obliging. There were really only two issues with this hotel:
- the breakfast was pretty ordinary, and there was really no point is staying for lunch or dinner.
- being a fair way out of Sorrento was annoying, and having to plan your daily trip around the shuttle was painful.
If you're a young family and want to stay in one location for the majority of your trip, the hotel would be fantastic with huge pool and access to swim in the ocean. If you're a two young guys looking to travel to Amalfi, Positano or Capri as we did, it's a lot more convenient to stay in Sorrento.
It's really only the location that lets this hotel down.
by A traveller from UK
bad experience
Posted Oct. 21, 2014 on Expedia
Pros: service of the restaurant staff
Cons: Safety precautions need to be updated for any family with young children,especially around the terrace, and balconies of the rooms.
Location: at the bottom of a very steep ,hairpin bend unlit road. Unsuitable for anyone with mobility issues. Nothing else except the hotel in the bay.
upon arrival was informed that there was no room for us due to a booking error. Was offered a room in another hotel the other side of Sorrento or the choice of 2 very shabby,outdated and unwelcoming rooms in the small "hotel" called La Maison at the entrance to the site at the top of a very steep, single track, hairpin and unlit road leading down to the main hotel complex. As we had booked the hotel specifically to attend a family wedding which was based in the main hotel you can imagine our reaction.
To ensure that we would be able to be with the rest of our family and friends for the wedding we did not accept the offer of the other hotel across Sorrento and reluctantly accepted one of the shabby rooms for only 1 night having been informed that a room would be made available in the main complex from the following day. The member of staff told us that someone else would be moved.
I found this quite surprising and having worked in customer services for 25 years, was shocked.
Another room was found for us and it was an upgrade from our original booking. However during the other 4 nights that we stayed in this room there were no occupants in the rooms either side so I do still not understand why we were told on arrival that they had NO room for us.
The staff in the hotel were in the majority very good but as we had only booked bed and breakfast we were made upon occaision to feel like second class citizens. I would not recommend this hotel to anyone for bed and breakfast only
by Mitch and Marcia from US Travelers
Free Shuttles to Town Daily
Posted May 23, 2014 on HotelsThis Hotel was a great place to relax. Amazing views and away from the crowds. The food served there was good. Free breakfast. Prices for the other food and beverages, beer and wine were a lot less than most Hotel prices.
by CharlieT from London
Nice Seclusion
Posted Sep. 18, 2013 on HotelsLovely stay. Nice options of pool, beach and private no public area. Good for isolation away from the business, but close enough via the shuttle bus to get back in among it in Sorrento. Staff friendly. No for you if you don't like cliff roads, set away from Sorrento main town, and requires transportation (10mins) to and from the main town.
by A traveller from Brisbane, Australia
Not a good experience......
Posted Oct. 19, 2011 on HotelsWe arrived at around 5.30pm after driving from Rome and stopping at Pompeii.....we got here and thought we were still in Pompeii! We had booked a Double Superior Sea View Room.....what we were given was nothing short of a dog box! 2 single beds, not a picture on the walls, tiny bathroom and a balcony that you needed to take turns using....horrible!
We questioned the reception staff as to whether we had been given the wrong room....apparently no, it was just a small Double Superior Sea View Room! They moved us a larger room with the promise of an upgrade to a Junior Suite for our 2nd and 3rd nights.....we will see.
Dinner....well!.....fixed menu at 35 euro each.....not worth much more than 15 euro....very ordinary.
Day 2......no upgrade, but at least the room is larger......bathroom is dirty with mould in the shower and on the vanity....not very pleasant. We took to shuttle to town for dinner but unless you were happy to return within 1 1/2 hours you need to stay for 4!.....not very convenient and made for a rushed dinner.
This hotel could be spectacular with a bit of money spent....the grounds are large and the view is great but the small things are being missed.....it needs a good clean up and a more regular shuttle service given that it is so far out of Sorrento......the all inclusive slant on the hotel makes it feel more like a Butlins holiday camp than an Italian Hotel.....not for us!.......3 star at best, not even close to 4 star
