Note fondée sur 849 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St-Bruno, Québec
Publié le 25 mars 2020 sur Expedia
Personnel très courtois et très dévoué. Endroit très propre sur la plage.
Commentaires de Gestion de l’hôtel
8 avr. 2020 par LT Vient , Gestion de l’hôtel
cher invité
Nous apprécions votre évaluation et nous sommes ravis d'apprendre que vous avez apprécié notre hôtel et notre service et nous espérons vous revoir bientôt avec nous.
à la prochaine
par un voyageur de St-Geoerges
Publié le 9 mars 2020 sur Expedia
Personnel accueillant chambre plus âgé mais bien entretenue emplacement magique
Commentaires de Gestion de l’hôtel
16 mars 2020 par LT Vient, Gestion de l’hôtel
cher invité
Nous apprécions votre qualification, nous sommes heureux de savoir que vous avez apprécié votre séjour chez nous, nous espérons vous revoir bientôt
à la prochaine
par un voyageur de NEW BRUNSWICK
Publié le 7 juin 2024
Everything is good!!
Commentaires de Gestion de l’hôtel
8 juin 2024 par Jose Eduardo, Gestion de l’hôtel
Querido HuespedAgradecemos mucho su comentario y calificacion, nos llena de satisfaccion haber alcanzado su satisfaccion, esto nos compromete a seguir adelante y seguir con nuestra capacitacion continua , siempre con la finalidad de ofrecer una atencion y servicio de excelencia.Gracias por compartirnos sus recomendaciones las cuales estare compartiendo con nuestros lideres de departamento.Esperamos tener la oportunidad de volver a tenderle en esta su casa en mazatlan, Hotel Playa Mazatlan.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Pros: Beach access; Dining and Cabana staff were thorough. Walkable to shopping and local establishments; MAZATLAN letters too; Great options for food on and off property. Taxi, red truck, and Pulmonia options just out the front door. Felt safe; great sunsets and great weather; Mexican Show with traditional state dances, songs, and mariachi band were fabulous.
Cons--Towel Thieves (we were charges 250 pesos per towel) since we did not have the towel cards to return at check out; Volume of Beach bands (sometimes 5 were playing at a time) starting after lunch until after sunset; Vendors allowed on the resort side of the rope barrier to peddler their wares; beggars allowed on the resort side of the rope barrier to ask for money; beds had plastic liners under sheets that made noise everytime you rolled over
Commentaires de Gestion de l’hôtel
22 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again
par un voyageur
Publié le 16 mars 2024 sur Expedia
The Hotel Playa Mazatlan was very clean, very comfortable and the staff were beyond helpful.
My issue and the reason I will never go back there and not recommend the hotel to anyone was the noise. Bands made up of trumpets, trombones, tubas and worst of all base drums played constantly right in front of the hotel. Four people would pay the band to play and hundreds of hotel guest had to listen to it constantly. A couple of times we had three bands playing different songs on the beach right in front of the hotel at the same time. Never again!
Commentaires de Gestion de l’hôtel
22 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Poor customer service and not friendly
Commentaires de Gestion de l’hôtel
16 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Estimado Huésped. Gracias por su calificación y el tiempo que utilizo para compartirlo, nos llena de satisfaccion haber alcanzado sus expectativas; Nuestro personal se capacita constantemente para ofrecer experiencias unicas e inolvidables,esperamos volver a verlo muy pronto.será un placer volver a tenerlo hospedado con nosotros.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
par un voyageur
Publié le 15 mars 2024 sur Expedia
We really enjoyed our 2 week stay at the hotel Playa Mazatlan…but the bands on the beach were another story. On a couple of daily occasions, we counted 11 different bands. Every single day from approximately 12:15pm - 10:30pm they played non stop. Most days, at times, there were 2-3 bands all at the same time, all playing different songs, within 100’ of each other & only 30’ from us. We couldn’t even have a conversation or hear the ocean or the birds all afternoon & into the evening. Most nights the lovely supper entertainment was drown out by all their playing as well. The noise level was horrible & inescapable, from lunchtime til we retired in the evening. That was our only disappointment.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.
par un voyageur
Publié le 15 mars 2024 sur Expedia
I loved the atmosphere of the hotel. You can get the Banda at the beach, buy snacks, souvenirs and staff is really friendly.
My only suggestion is improving food quality at the snack bar.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Jose Eduardo, Gestion de l’hôtel
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again
