Note fondée sur 707 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 janv. 2024 sur Expedia
na
Commentaires de Gestion de l’hôtel
11 janv. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Christian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - MEDINA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 juill. 2019 sur Expedia
par Pauline et Réjean de Montréal
Très bon emplacement.
Publié le 24 avr. 2014 sur HotelsTrès bon emplacement pour un arrêt d'un soir. On trouve de tout dans les environs. Matelas un peu mou, oreiller un peu trop dur. Propreté bien.
par un voyageur
Publié le 8 sept. 2013 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Robert. The staff and I at the Red Roof Inn Cleveland - Medina appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Jennifer, We at the RED ROOF INN CLEVELAND - MEDINA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Old and cheap
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Antonio,RediResponse Specialist, Gestion de l’hôtel
Dear Heather,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - MEDINA. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the property being old and cheap.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Jack, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Medina and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 22 déc. 2023 sur Hotels
Television had no signal
Heat difficult to regulate
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Keith,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - MEDINA. I sincerely apologize for the situation you mentioned regarding the television and the heat. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Our second stay at this property. Love it. The manager is very friendly and helpful. Rooms are very clean. Safe well lit area to walk my dog at night. You can't beat the price, no extra charge for the dog .Our go to hotel when we are in Ohio. Thank you again for another great stay!
Commentaires de Gestion de l’hôtel
25 nov. 2023 par LaTunde Murrant. Rewards Specialist, Gestion de l’hôtel
Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - MEDINA. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff, very clean rooms and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
