Ratings based on 85 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
Smell from the street prevented me to open the window when the air condition gushed out water. I was offered a different room but higher floor which I was not comfortable with, the apartment seemed to need a good cleaning overall. Kitchen had very good appliances but pots and pan need to be replaced. The fact that there is no one over night to contact is really scary. The staffs were friendly and good when they are around. Rooms were good and very spacious. Having space and kitchen is very big plus and the fact that the shops were very close and train stations virtually right next door is a big plus also.ambivalent about coming back. I had to stay here because this is the option I felt for the venue I was going to attend meetings at.
Comment from Hotel Management
Mar. 4, 2024 by Damon Kim, Hotel Management
Hi Michelle J S, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay.We understand that the smell from the street and the water gushing out from the air conditioning unit must have been unpleasant and inconvenient for you. We're sorry for any discomfort this caused. Additionally, we apologize if the offered room change was not suitable for you.Regarding cleanliness, we take your comments seriously and will ensure that our housekeeping team pays extra attention to the cleanliness of the apartments going forward. We also appreciate your feedback about the kitchen appliances and utensils, and we will look into replacing any pots and pans that are no longer in good condition.Regarding safety concerns about the lack of overnight staff, we understand your apprehension and will review our procedures to ensure the safety and security of our guests at all times.We're glad to hear that you found the staff friendly and helpful when they were available, and that you appreciated the spaciousness of the rooms and the convenience of the location.We apologize for any inconvenience caused during your stay, and we hope that you will consider giving us another chance to provide you with a more positive experience in the future. If you decide to return, please don't hesitate to reach out to us directly, and we will do our best to ensure a comfortable and enjoyable stay for you.Kind Regards,Damon KimGeneral Manager
by A traveller
Posted Mar. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Damon Kim, Hotel Management
Hi Ed, Thank you for providing your rating and feedback. We're glad to hear that you had an overall positive experience during your stay.If there are any specific areas where we could improve to earn that extra star in the future, please feel free to share your thoughts with us. Your feedback is invaluable to us as we strive to continuously enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards,Damon KimGeneral Manager
by A traveller
Posted Feb. 18, 2024 on Wotif
There were dirty dishes when we checked in, scissors had hairs, too noisy when windy sounds like boiling a water in a kettle
Comment from Hotel Management
Feb. 20, 2024 by Damon Kim, Hotel Management
Hi Andrea, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard.We have addressed your feedback with our housekeeping and maintenance teams to ensure that appropriate measures are taken to prevent such issues from occurring in the future. Rest assured, we take cleanliness and maintenance standards very seriously, and we will be conducting a thorough review of our procedures to prevent similar incidents from happening again.Regarding the noise issue you mentioned, we apologize for any disturbance caused by external factors such as wind. We understand how important a peaceful environment is for a good night's rest, and we will explore potential solutions to minimize noise disturbances in the future.Your feedback is invaluable to us, and we appreciate the opportunity to address these issues. Please know that we are committed to providing the highest level of service and comfort for our guests, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.If there is anything else we can do to make amends for the shortcomings you encountered during your stay, please do not hesitate to contact us directly.Kind Regards,Damon KimGeneral Manager
by A traveller
Posted Feb. 11, 2024 on Lastminute
All glassware and dishes were grimy and had brown sticky gunk on them; a used tissue on the couch. Broken clothes rack on the balcony, large stain on carpet and no plug for sink. Toilet stained. Would question if accommodation was cleaned professionally. Insufficient cutlery and crockery for 4 guests.
Staff unresponsive and unhelpful.
Comment from Hotel Management
Feb. 22, 2024 by Damon Kim, Hotel Management
Hi Terry, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at our accommodation. This does not meet our standards of cleanliness, and we are deeply sorry for the inconvenience it caused.We take cleanliness and guest satisfaction very seriously, and we will investigate this matter with our housekeeping team to ensure that such lapses do not occur again in the future. Additionally, we will address the issues with the broken clothes rack, stained carpet, and missing sink plug.We are also disappointed to hear that our staff were unresponsive and unhelpful. We will address this with our team to ensure that all guests receive the assistance and support they need during their stay.Your feedback is invaluable to us as we continuously strive to improve our services and accommodations. We apologize for falling short of your expectations and hope that you will give us another opportunity to provide you with a better experience in the future.Kind Regards,Damon KimGeneral Manager
by A traveller
Posted Dec. 22, 2023 on Expedia
It’s very near to supermarket, restaurants and train station. Parking is secured.
Comment from Hotel Management
Jan. 31, 2024 by Damon Kim, Hotel Management
Hi Poh Geok, Thank you for sharing your positive feedback. We're delighted to hear that you found our location convenient, with proximity to a supermarket, restaurants, and the train station. We're also glad that you appreciated the secured parking.If there's anything specific you enjoyed about your stay or if you have any preferences for future visits, please feel free to share. We value your input and look forward to the opportunity to host you again.Thank you for choosing our accommodation.Kind Regards,Damon KimGeneral Manager
by A traveller
Posted Dec. 2, 2023 on Hotels
Hotel location is awesome and great! Local to all necessities around. Literally china town. Apartment condition is not so great. Aircon remotes had missing batteries as well as tv remotes so we had to keep taking out batteries to replace each other. Bed sheets not clean, had stains. We also had to relocate to another hotel 1 day before check out due to no hot water and lifts unavailable. We carried all our suitcases from level 5 to our parking in basement 6 I also had a child with me. Reception was always difficult to contact. No compensation was offered besides relocating to another hotel 30mins aways. I honestly would not book here again.
Comment from Hotel Management
Dec. 18, 2023 by Damon, Hotel Management
Hi Jessica,I'm truly sorry for the numerous issues you faced during your stay. It's disheartening to learn about the cleanliness problems with the bed sheets, the inconvenience caused by missing batteries, no hot water, and the unavailability of the lifts due to the water leakage on November 27th. The staff worked tirelessly across all levels to assist guests relocating and checking out, but the manpower was stretched thin as this was unforeseen.I'll personally review our procedures to ensure better handling of such situations in the future. I completely understand your decision not to book with us again, but I hope you might reconsider in the future.Kind Regards, Damon Kim General Manager
by A traveller
Posted Dec. 2, 2023 on Expedia
The location was excellent, right next to shopping centre with lots of options, although the traffic to get out of the area is terrible. The property have all the necessary amenities however it was not clean, the carpets were stained quite bad in areas. The sound proofing for the window also wasn’t the best, it can get quite noisy at night. Overall I would say it’s not terrible for the price, but I would avoid it if I have another option.
Comment from Hotel Management
Dec. 18, 2023 by Damon, Hotel Management
Hi Jeff,It's great to hear that the location and amenities were convenient for you. I'm sorry to learn about the cleanliness issues, stained carpets, and noise disturbances you experienced. Your feedback is invaluable, and I'll ensure our housekeeping team addresses these concerns promptly to enhance our standards. While I'm glad you found value in our pricing, I completely understand your hesitation given these issues. We aim to provide a much better experience, and I hope you might reconsider in the future.Kind Regards, Damon Kim General Manager
by A traveller
Posted Nov. 19, 2023 on Hotels
Comment from Hotel Management
Nov. 23, 2023 by Damon Kim, Hotel Management
Hi Joann, I'm thrilled to hear you had a flawless experience! If there's anything specific that made your stay exceptional or any feedback you'd like to share, please feel free. Your insights help us maintain this level of excellence for all our guests.Kind Regards,Damon KimGeneral Manager
by A traveller
Posted Oct. 23, 2023 on Wotif
Comment from Hotel Management
Oct. 25, 2023 by Raj Patel, Hotel Management
Hi Travis, I'm sorry to hear about your low rating. If you have any specific concerns or issues you'd like to discuss, please feel free to share, and we'll do our best to address them. Your feedback is valuable in helping us improve our services.Kind Regards,Raj PatelBuilding Manager
by A traveller
Posted Oct. 22, 2023 on Expedia
The receptionist was very unorganised. It took us 1 hour of sitting in the lobby until we were given our key.
Comment from Hotel Management
Oct. 22, 2023 by Concierge, Hotel Management
Dear Keith,I hope this message finds you well. I wanted to reach out and express our sincere apologies for the disappointing experience you had during your recent stay at our Sky One Apartment. Your feedback is invaluable to us, and we take it seriously as it helps us improve our services.Our Concierge opening hours on weekends are from 9:00AM-5:30PM I understand that your stay did not meet your expectations, and I want to assure you that this is not the standard we strive to maintain. We deeply regret that you encountered issues during your visit, and I would like to address the specific concerns you raised in your review.We appreciate your feedback. We are taking immediate steps to rectify these issues and prevent their recurrence in the future. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short on this occasion.Once again, I apologize for the inconvenience and frustration you experienced during your stay. We hope that you will consider giving us another chance to make it up to you. We are committed to delivering a more enjoyable experience during any future visits you may have with us.Thank you for bringing your concerns to our attention, and we look forward to the opportunity to address them and improve the quality of our services.Sincerely,Sky One Concierge
