Note fondée sur 363 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par James GM, Gestion de l’hôtel
Dear sulyvanThank you for the 10 rating and we are so happy that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the futureKind regards
par un voyageur
Publié le 17 févr. 2024 sur Expedia
par un voyageur
Shambles
Publié le 6 févr. 2024 sur HotelsThe evening meal and breakfast were both delicious. The hotel experience itself was shabby and shambolic. Got an mail when I was on the way telling me that they had been unable to charge my card and therefore to contact them as my booking was in jeopardy. Arrived and asked WHY they had been trying to charge my card? It was a pay-at-property booking with hotel.com. Their muddled up answer was nonsense.
They then took payment by asking for card details as they had no card machine and said they didn’t give receipts. I insisted and got one e mailed the next day.
They then showed us to a room with a badly stained carpet - and paper thin walls which resulted in a very poor night sleep. We were told breakfast was 730 to 930 and when we went to Reception at 9 am we were told it was finished. When I queried it they checked and apologised for their mistake….
We had breakfast and then checked with Reception that we had to vacate the room by 11 am as it said on our booking.
“No … you have to be out by 10” we were told.
We left and a couple of hours later I received a phone call from them. Phoned back, and they had no idea who or why I had been called….
My overall impression is of a complete shambles. Great hotel if you don’t mind them randomly charging your card, randomly phoning you up for no reason, and randomly change their published times for things.
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Enjoyed our stay. The staff were particularly friendly and helpful. The room was spotless. The hotel overall however is much in need of an upgrade. The carpets, paintwork etc, very tired. Well situated for walking from the hotel along the river Tweed and further afield.
par un voyageur
Publié le 24 déc. 2023 sur Hotels
Lovely people and great location. The building is spectacular but a little worn and tired. Can't wait to go back once the renovations are done!
par un voyageur
Publié le 23 déc. 2023 sur Expedia
par un voyageur
Publié le 21 déc. 2023 sur Expedia
par un voyageur
Enjoyable stay
Publié le 20 déc. 2023 sur HotelsWe couldn’t get WiFi in Room 1 so I asked if we could change rooms which was arranged. The rooms were clean and tidy and the bed was very comfortable. We were disturbed by loud music at about 8 pm one evening which we thought at first might be a Christmas party but when my husband went to investigate he couldn’t see anything, the barman told him that it was probably coming from the kitchen, it stopped after about an hour. Breakfast was good except for the poached eggs. The staff were friendly. I would definitely return a to this hotel
par un voyageur
Publié le 18 déc. 2023 sur Hotels
par un voyageur
Publié le 18 déc. 2023 sur Hotels
