Ratings based on 928 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
My children enjoyed the pool. Breakfast on-site was convenient although the buffet was overpriced for the selection. The staff were friendly and helpful.
Our room was dated. There were cracked tiles and the sofa was worn and dirty. The sofa bed was not comfortable. They do not offer roll away beds at all.
The lobby is pretty with lots of open space. The pool area and common bathrooms were clean and well-kept.
Comment from Hotel Management
Feb. 24, 2024 by Front Desk, Hotel Management
Dear Bridget, Thank you for your positive review. However, we apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Feb. 21, 2024 on Hotels
Pool was crowded and roped off for swimming lessons on a busy week when all of NY is out on winter break!! So unacceptable. A lot of money to be paying and the pool is not acceptable!!!!!
Comment from Hotel Management
Feb. 21, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Front Desk, Hotel Management
Dear David, Thank you for your positive review. However, we apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Feb. 16, 2024 on Expedia
Food was very good, disappointed in the Indian/Chinese restaurant. Didn’t really see any Chinese food on the menu. Friendly employees, clean rooms.
Comment from Hotel Management
Feb. 18, 2024 by Front Desk, Hotel Management
Thank you for your wonderful review, Judith! We are thrilled to see that our fantastic accommodations and fantastic staff all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
by A traveller
Posted Feb. 11, 2024 on Hotels
Comment from Hotel Management
Feb. 15, 2024 by Front Desk, Hotel Management
Thank you for your wonderful review, Richard! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
by A traveller
Posted Feb. 7, 2024 on Expedia
The hotel looks great from the outside, but the room is not renovated. Shower drainage is slow and the toilet seat needs replaced as the cover is peeling off. The half Starbucks coffee is pathetic and it will charge you 0.25x more. It's sad to see a falling 3-star hotel.
Comment from Hotel Management
Feb. 8, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Yujae. We regret that your experience did not fully meet your expectations and have shared your feedback with our Engineering team. We look forward to welcoming you back to our hotel in the near future.
by A traveller
Posted Jan. 22, 2024 on Expedia
Staff was vigilent and friendly. Hotel was clean and pool was warm and beautiful.
Comment from Hotel Management
Jan. 25, 2024 by Front Desk, Hotel Management
Thank you for your wonderful review, Thomasine! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Front Desk, Hotel Management
Dear Termaine, Thank you for your positive review. However, we apologize that we did not fully meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 21, 2024 by Front Desk, Hotel Management
Thank you for your review, Matthew. We apologize that we did not meet your expectations during your stay. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Jan. 20, 2024 on Expedia
Bathroom tile was moldy and grout was falling out, moldy caulk around sink, broken toilet lid, entrance door was falling off hinge and doors and walls had gunk all over.
Comment from Hotel Management
Jan. 21, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Joseph. We regret that your experience did not fully meet your expectations and have shared your feedback with our Engineering team. We look forward to welcoming you back to our hotel in the near future.
