Ratings based on 927 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024 on Expedia
Comfortable bed
by A traveller
Meh, just good enough for one night.
Posted Feb. 12, 2024 on HotelsThe room itself appeared clean but, the sheets had some kind of stain and the beds were missing comforters. One of the mirrors appeared to have a bullet hole or something in it. The TV didn’t work either. The front desk clerk said he would call when maintenance was available but, I didn’t get a call. I didn’t see any ability to recycle items.
Comment from Hotel Management
Feb. 20, 2024 by Brand Experience Team, Hotel Management
Hi Traveler, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6
by A traveller
Posted Jan. 22, 2024 on Expedia
Great service nice room structural repais and upgrades needed ac noisy-had to turn off to sleep
Comment from Hotel Management
Jan. 29, 2024 by Brand Experience Team, Hotel Management
Hi Traveler, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6
by A traveller
Posted Nov. 10, 2023 on Hotels
by A traveller
Posted Nov. 6, 2023 on Expedia
We arrived close to midnight and were told the only room they had available for us had a broken TV. At first they offer a discount but couldn't provide it because we had booked through Expedia. Turns out the broken TV was to be the least of our worries. The door nob didn't fit the door and was filled part way in by a wash cloth, the door won't stay closed aside from the latch which was barely attached and left the door open a couple inches. In a very unsafe area. The built in seat had a bullet hole in it. The tub faucet won't turn off and the water was running the entire time. The mattress was hard as a rock with busted springs that pressed into our backs all night. We were offered free late check out at noon, in lieu of the discount they were unable to provide, which the clerk said he would make a note about, but didn't, so housekeeping knocked on our door at 9 and then 3 more times until we left shortly after 11. I believe the housekeeping staff had cleaned our room as well as they could with what they had to work with - stained sheets, stained towels, damaged tub finish, damaged and dingey everything. This room should not be rented out at all, much less at the way overinflated price it is listed at.
Comment from Hotel Management
Nov. 13, 2023 by Brand Experience Team, Hotel Management
Hi Tiffany,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6
by A traveller
Posted Dec. 22, 2022 on Expedia
The room was clean and the entire stay went smoothly. I would stay here again.
Comment from Hotel Management
Feb. 1, 2023 by Nancy Y. , Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A traveller
Posted Dec. 5, 2022 on Expedia
by A traveller
Posted Nov. 28, 2022 on Hotels
Comment from Hotel Management
Dec. 27, 2022 by Summer, Hotel Management
Hi Traveler,Thank you for the perfect rating!!Summer#Team6
by A traveller
Posted Oct. 25, 2022 on Hotels
Comment from Hotel Management
Nov. 1, 2022 by Brand Experience Team, Hotel Management
Hi Jason,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6
by A traveller
Roaches at night
Posted Oct. 9, 2022 on HotelsComment from Hotel Management
Nov. 1, 2022 by Brand Experience Team, Hotel Management
Hi Jorge,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
