Ratings based on 565 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 8, 2024 on Expedia
Expedia said it had breakfast but hotel didnt have a restaurant so we would need to walk to a restaurant and get the breakfast. Pictures are not what it seems. They have so much filter on them or pictures are so old. Place is old and bathroom is so rusty and dirty. Beds were stained and towels too. Had to spend 40 mins killing mosquitoes in the room. Only good thing was staff was friendly. Not their fault hotel is bad
Comment from Hotel Management
Feb. 12, 2024 by Reservaciones, Hotel Management
Thanks for the comment
by A traveller
Posted Nov. 16, 2023 on Hotels
Comment from Hotel Management
Nov. 16, 2023 by Reservaciones, Hotel Management
Gracias por su puntuacion, estamos para servirle.
by A traveller
Posted Sep. 2, 2023 on Hotels
Comment from Hotel Management
Sep. 4, 2023 by Reservaciones, Hotel Management
Gracias por hospedarse con nosotros
by A traveller
Posted May 16, 2023 on Hotels
Comment from Hotel Management
May 17, 2023 by Reservaciones, Hotel Management
Gracias por hospedarse con nosotros, estamos para servirle.
by A traveller
Posted Feb. 27, 2023 on Expedia
This property was ok for one night but I would not recommend it for a full vacation.
Great location though.
Comment from Hotel Management
Mar. 7, 2023 by Reservaciones, Hotel Management
Gracias por sus comentarios.
by A traveller
Good location and value for money
Posted Feb. 9, 2023 on HotelsConsidering its price, I was very impressed by the size and comfort - great location too. Originally they put us in a room on the ground floor that has an entire wall as a window on the street so no privacy - but they kindly moved us upstairs with no hassle and perfect privacy. Great stay
Comment from Hotel Management
Feb. 9, 2023 by Reservaciones, Hotel Management
Thanks for the coments.
by A traveller
Posted Jan. 26, 2023 on Expedia
Smallest room I’ve ever seen. No windows. No fridge. Stayed with my son and was refused two keys for room entry so it was hard to come and go individually. 2 beds, 2 guests should be 2 keys Night staff was rude.
Comment from Hotel Management
Jan. 28, 2023 by Reservaciones, Hotel Management
GRACIAS POR SUS COMENTARIOS, ESTAMOS MEJORANDO NUESTROS SERVICIOS.
by A traveller
Posted Dec. 28, 2022 on Hotels
Don't even waste your time and money in this terrible place.
We paid for the king bedroom and what we received is only disappointment!!
Dirty rooms full of mold, a nasty bathroom mirror, and guess what, we had to ask for towels since there are NO towels, neither a blanket in the room! You can see all the evidence attached to this review!
First, they gave us a room on the ground floor facing the main street. The windows are not sealed, and it feels like we are sleeping on the main street! THE ROOM HAD ONLY ONE OUTLET. since my husband is using a medical device to sleep, we did not have an option to charge our phones!
After we complained, they changed our room to a second one that I wish was better, but this goes even worse.
Today (the second day of our stay in this hotel in the second room), the AC in the room makes a TERRIFIYING noise and is leaking terribly, which damaged our clothes that were under it.
We asked to talk to the manager, and they told us they DON'T HAVE THE MANAGER'S NUMBER NEITHER THEY KNOW WHEN HE IS COMING BACK (A pure insult)!
They are doing absolutely nothing to help or reimburse our loss, and they are literally saying this is our problem!
They are only willing to downgrade our room to a DOUBLE BED WITH NO absolute reimbursement!
By the way, the receptionist girl was so rude. Although she understood everything that I told her still, she insisted on respondi
Comment from Hotel Management
Dec. 29, 2022 by Reservaciones, Hotel Management
Gracias por sus comentarios, estamos trabajando en las mejoras de nuestros servicios.
by A traveller
Posted Nov. 15, 2022 on Expedia
Terrible attention the room was not ready! I had to check in even at night! terrible!!!!!! I will never return there is also not only me there were more people waiting
Comment from Hotel Management
Nov. 15, 2022 by Reservaciones, Hotel Management
Gracias por sus comentarios.
by A traveller
Posted Jul. 25, 2022 on Expedia
The hotel was okay for a couple nights. The water was out so we couldn’t shower while we were there. When I told staff the water was not working, all they said was “yes we know” they didn’t tell us why or even apologize. Bad service!
Comment from Hotel Management
Jul. 25, 2022 by Reservaciones, Hotel Management
Lamentamos mucho lo ocurrido durante su estancia, estamos mejorando nuestros servicios.
