Note fondée sur 378 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Expedia
Although it is an older motel, it was very clean and tidy, and kinda nice. Also, the staff was nice, everything worked and it was very cheap. Note I am very allergic to bed bugs, and I don’t have any bites! Considering price this is a 4 star hotel all day long.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steve,Thank you for your kind feedback. We're delighted to hear that you had a positive experience during your stay with us! Thank you for acknowledging our efforts to maintain cleanliness and tidiness, as well as our friendly staff. We understand the importance of a comfortable and bug-free environment, and we're glad we could provide that for you. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
par un voyageur
The Wyndham name does not equal quality
Publié le 26 févr. 2024 sur HotelsWyndham, you ought be ashamed for putting your name on a place like this. It appears you allow any hotel owner to use you name to attract more business. This location is old and poorly maintained. While there are "no Smoking" signs posted and there may not be smoking at the present time, it is apparent that the place hasn't received a thorough deep cleaning since smoking was banned. The lobby smelled like smoke and the hallways were like stepping into an ashtray. Fortunately the room itself smelled better. Although the carpeting looked and felt dirty. I immediately put on socks. The bedding was old and uncomfortable. The refrigerator was so noisy we unplugged it. The toilet required a 2nd flush to get toilet paper to go down.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear FRANK,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The bed was very comfortable and the location of motel was convenient. For some odd reason they wanted a $100 cash deposit for room but hesitant on giving a receipt. I insisted. When I checked out they inspected the room before refunding the deposit. I’m 71 years old; what damage were they expecting! Noisy area because of semi trucks.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cynthia,Thank you for your kind feedback We're pleased to hear that you found the bed comfortable and the motel's location convenient. We apologize for any inconvenience caused by the cash deposit requirement and the noise from nearby semi-trucks. Your feedback is valuable, and we will use it to improve our services. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear JASON,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for your kind review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Reasonably priced and clean hotel
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Shane,Thank you for your positive feedback! We're delighted to hear that you found our hotel reasonably priced and clean. Providing a comfortable and affordable stay is our priority, and we're pleased to know we met your expectations. We look forward to welcoming you back to your future.Sincerely, Hotel Manager
par un voyageur
Disappointed
Publié le 2 janv. 2024 sur HotelsI've stayed here before and had no issues. This time there was a water leak from the ceiling in the bathroom which caused a flood. The young man at the front desk laughed at me when I explained the situation. Eventually I was moved from a king suite to a regular double bed room. They refused to refund the amount of the downgrade. I still havent heard back from management and it's been over a week. This hotel used to be my go to, but due to the lack of quality customer service, I will never stay here again.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Danielle,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Publié le 23 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Todo el hotel olía feo las sábanas quemadas y sucias con cabellos quería hacerme un café por qué estaba frío y la cafetera sucia jamás ha Sido limpiada la calefacción no se sentía y hacia mucho ruido y para rematar tardo 7 días en llegar mi reembolso
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Hotel Manager., Gestion de l’hôtel
Dear Beatriz,We sincerely regret the many inconveniences you experienced during your stay. The situation he describes does not meet our quality and service standards. We are taking immediate steps to address and correct the aforementioned issues, including cleaning rooms and improving our refund processes. We are committed to improving to offer more satisfying experiences in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Clean rooms not outrageous on price
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Hotel Manager., Gestion de l’hôtel
Dear Robert,Thank you for your positive feedback regarding the cleanliness of our rooms and our reasonable pricing. We're delighted to hear that you had a positive experience in these aspects. Maintaining a clean and comfortable environment for our guests at a fair price is a top priority for us. We value your patronage and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager
