Note fondée sur 336 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
HORRIBLE, HONTEUX
Publié le 13 févr. 2024 sur HotelsLe sol de la chambre et de la salle de bain étaient sales , pleins de poussière et de cheveux/poils: horrible !
Les serviettes de bain avaient des poils, le bac de douche avait des poils et la literie pleine d’acariens.
J’avais hâte de quitter cette chambre horrible et dégueulasse!
240€ la nuit, 4 étoiles c’est inadmissible !
Comment cet hôtel peut avoir la note 9?!!!!
Commentaires de Gestion de l’hôtel
14 févr. 2024 par GM, Gestion de l’hôtel
Dear Emma, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your bathroom fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to host you again for a stay in line with our standards. Sincerely, Adriana Vellojin, GM
par un voyageur
Publié le 18 mai 2022 sur Hotels
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par GM, Gestion de l’hôtel
Dear Jennifer, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Adriana Vellojin, GM
par un voyageur
Itchy sheets
Publié le 4 mars 2024 sur HotelsThe bathroom floor was dirty, the sheets were itchy
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear Anonymous, Thank you for sharing this review. I am sorry to hear that we let you down both with our linens and the cleanliness of your room. As a Marriott hotel, we pride ourselves on exceeding our guests' expectations; in your case, that did not happen. We sincerely hope to better serve you on a future visit. Sincerely, Adriana Vellojin, GM
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mars 2024 par Front Desk, Gestion de l’hôtel
Thank you for your review. We look forward to hosting you again. Have a fantastic week!
par un voyageur
Publié le 3 mars 2024 sur Expedia
The hotel was clean. I just wish the water pressure was stronger. The hotel is in a very good location.
Commentaires de Gestion de l’hôtel
3 mars 2024 par GM, Gestion de l’hôtel
Dear Ayesha, We are delighted to know that you had a pleasant stay at our establishment. Thank you for taking the time to share your experience and suggestions for our betterment. We value your feedback and look forward to serving you again in the near future. Best, Adriana Vellojin GM
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear Robertolino, Thank you for the fantastic review. It was our pleasure to host you, and we hope to do so again soon. Best, Adriana Vellojin, GM
par un voyageur
Publié le 28 févr. 2024 sur Expedia
The hotel and our room was very clean, beautiful property, the staff was very helpful, friendly, welcoming and respectful. Checking in and out was super quick and easy.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par GM, Gestion de l’hôtel
Dear My, We're happy to hear from you! It's great to know that you enjoyed our crisp and comfortable rooms as well as our friendly, efficient associates. Please plan to visit us again the next time you travel to the area. Best, Adriana Vellojin, GM
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
28 févr. 2024 par GM, Gestion de l’hôtel
Dear Brenden, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Adriana Vellojin, GM
par un voyageur
Its ok
Publié le 27 févr. 2024 sur HotelsIt was nice, not a hotel to for long stay, beds are confortable, room clean, no closet space or drawers.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par GM, Gestion de l’hôtel
Dear Marianela, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Adriana Vellojin, GM
