Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Customer Service, Gestion de l’hôtel
Thank you for your positive rating! We're absolutely delighted that you enjoyed your stay at the Hilton Miami Dadeland. Each and every day, our outstanding team members are committed to providing a remarkable experience for our guests, and your rating attests to that dedication. We sincerely anticipate having the pleasure of hosting you again in the future.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Customer Service, Gestion de l’hôtel
David, thank you for choosing the Hilton Miami Dadeland and for rating us so highly. We're thrilled to know we exceeded your expectations. It would be a pleasure to host you again and provide you with another exceptional experience. Safe travels until we meet again.
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Customer Service, Gestion de l’hôtel
Jina, thank you for choosing the Hilton Miami Dadeland for your recent stay. We couldn't be happier knowing your experience was a positive one, even if details of your visit remain unspoken. We pride ourselves on providing excellent experiences to all our esteemed guests and it's glad to hear your stay reflected just that. The whole team eagerly awaits your next visit. May we continue to be your top choice in Miami. Safe travels until then.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
I Pay for a big room and they Didnt give me the room i Pay, they give me a small One, and when i ask they say that they give it to another costumer.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Customer Service, Gestion de l’hôtel
Alejandro, we sincerely regret to hear about the discrepancy concerning your room allocation. Our aim is always to match each and every guest's request as closely as possible. It's unfortunate to hear that you weren't assigned the larger room size that you had booked, and you felt our response wasn't fully satisfactory. We understand this must have not met your expectations and we'd appreciate the opportunity to learn more about your experience to prevent such occurrences in the future. We truly hope for a chance to restore your faith in our dedication to guest satisfaction.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I stay at this hotel a few times each year. Great hotel and offers everything I need.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Customer Service, Gestion de l’hôtel
Scot, thank you for continually choosing Hilton Miami Dadeland as your place of accommodation during your visits. We're thrilled to know that our offerings meet all your needs and contribute positively to your experiences with us. Your satisfaction is our joy, and we are eager to host you again on your next visit. Thanks for your loyalty and wonderful feedback.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Not a great experience, staff behavior is not good
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Service, Gestion de l’hôtel
Devaki, we note your feedback about your recent stay. We're sorry that the behavior of our team didn't meet your expectations. We pride ourselves on delivering exceptional service, and we understand that this time was not consistent with your experience. Your remarks are critical to us, and we assure you that your concerns have been forwarded to the appropriate departments for review and action. We hope you will consider staying with us again, so we may have the opportunity to provide you with the experience we strive for.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Great to be back in the 305. Great but no free continental breakfast. Made an error when booking, but great new Hilton nonetheless.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Antonella, it is wonderful to see you enjoyed your stay at Hilton Miami Dadeland and appreciated our modern features. We regret any misunderstanding regarding the complimentary breakfast; we aim to provide clear information about our services. Should any errors occur during bookings in the future, our dedicated team members will be more than ready to assist. We thank you for your positive feedback and look forward to your next visit.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Service, Gestion de l’hôtel
Marie, it's delightful to hear that your stay at Hilton Miami Dadeland resonated with such satisfaction. We strive to provide an unparalleled experience and your perfect rating affirms our efforts. We eagerly anticipate your return, to serve you with warmth and distinction once again. Thank you for your sublime ratings.
par un voyageur de antiguo cuscatlan
Publié le 16 févr. 2024 sur Expedia
Nice clean and new hotel
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Customer Service, Gestion de l’hôtel
Lazaro, it's wonderful to hear you appreciated the cleanliness and modernity of Hilton Miami Dadeland. Our team members strive to provide a comfortable and well-maintained environment for all our guests. Your kind words reinforce their efforts and commitment. We welcome the opportunity to serve you again in the near future.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Well this was a bit disappointing. Not sure what is going on lately but the employees hired are not up to par. The level of professionalism and communicative personnel is lacking. I was here for a surgery due to complications my sister had to speak to a manager at the front desk about extending our stay at a rate I had set aside prior. As you can imagine not HONORED. Despicable truly. Then food over priced. Service at restaurant unfriendly and lacking. It's like no one cares about being hospitable. The TV kept glitching during the Superbowl and other moments. The only good thing was the bed mattress and pillows are very comfortable thank God for that. This should be an above level hotel due to it's proximity to the Hospital. Sad 😢
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Service, Gestion de l’hôtel
Julissa, we appreciate your honest feedback and regret to hear about your recent experience. It's concerning to hear you felt our team members were not up to the expected standards. Our goal is to ensure all guests receive superior service, and we are sorry if this was not your experience.We understand how critical it can be to have a smooth process when extending stays, especially under medical circumstances. We're sorry for any issues encountered during this procedure. We are also addressing your comments about the restaurant service and the issues you experienced with the television to ensure improvements.We're glad to hear that you found comfort in the bed and pillows; this is a critical aspect of any stay. We want to make sure guests can rest easy after long days.Thank you for the feedback, as it helps us improve. We hope for another chance to provide you with an experience that aligns with our reputation.
