Note fondée sur 1 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mars 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
4 mars 2024 par German Sandoval, Gestion de l’hôtel
Dear Remy, thank you for your feedback, we hope you and your family had a great time with us.
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Juan Garcia, Gestion de l’hôtel
Dear Sebavnmvkdistien,Thank you for taking the time to share your recent experience at Sole Miami. We sincerely appreciate your comments regarding the overall property and our services as we are continuously looking for ways to enhance our guests’ experience. We cannot wait to have you back again and thank you for your 5-start review.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 20 nov. 2023 sur Expedia
Outdated hotel in need of renovation. Dated rooms. No furniture to enjoy the balconies.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Juan Garcia, Gestion de l’hôtel
Dear Jean,Thank you for taking the time to share your feedback regarding your recent stay at Sole Miami. We value all forms of guest feedback as an opportunity to improve the services for our guests. We apologies for the inconveniences you experienced during your stay with our room amenities, we will ofcourse be sharing your feedback with our department involved.I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We hope to have the opportunity to restore your confidence in our hotel and welcome you back in the near future.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 17 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2023 par Juan Garcia, Gestion de l’hôtel
Dear Ounissa,Thank you for your 4 stars rating! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to welcoming you back at Solé Miami.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 14 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2023 par Juan Garcia, Gestion de l’hôtel
Dear Raluca,Thank you for your 4 stars rating! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.We look forward to welcoming you back at Solé Miami.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 9 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2023 par Juan Garcia, Gestion de l’hôtel
Dear Delphine,Thank you for choosing to stay at Sole Miami and for taking the time to provide feedback about your recent stay. I am disappointed to learn that the level of service you received did not live up to your expectations or the high standards we strive to achieve on a daily basis. I would personally welcome the opportunity to discuss your stay further with you and invite you to contact me directly.Looking forward to hearing from you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 5 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 avr. 2023 par Juan Garcia, Gestion de l’hôtel
Dear Marie,Thank you for taking the time to rate our property. We strive to ensure that all of our guests have the most enjoyable of stays and when we fall short of that promise, we utilize their feedback as a training opportunity for our associates and leaders. We apologize for your staying being less than pleasant. If your schedule allows, we will welcome the opportunity to obtain additional details on what could’ve been to ensure your time with us was exceptional. Please let me know the best way to contact you or you may contact me at your convenience.Looking forward to connecting with you.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 4 mars 2023 sur Expedia
Dans une grande suite vue mer $$$$, pas de commodité pour faire la cuisine, pas de grille pain, pas de coupes à vins, pas de linge à vaisselles.
4 couteaux , 4 fourchette, 4 cuillères…
Commentaires de Gestion de l’hôtel
5 avr. 2023 par Juan Garcia, Gestion de l’hôtel
Dear Simon,Thank you for your beautiful 4/5 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest.Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 7 janv. 2023 sur Expedia
Seul point négatif serait le temps d’attente pour les ascenseurs
Définitivement, il faudrait que les 3 fonctionnent et que les employés d’entretien en utilisent une qui leur est réservée.
Commentaires de Gestion de l’hôtel
24 janv. 2023 par Juan Garcia, Gestion de l’hôtel
Dear Marie,Thank you for taking the time to share your experience at Sole Miami. Please accept my sincere apologies for the inconveniences you experienced with our elevators, we are working very hard trying to solve this issue as soon as possible. We want our guests to know that we review all guest surveys, as they are imperative to the success of our property by improving our product and services.I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Miami. Thank you for choosing our hotel and we look forward to welcoming you again.Sincerely,Juan GarciaDirector of Front OfficeSole Miami
par un voyageur
Publié le 21 août 2022 sur Expedia
Bien situé. Très propre.
Personel sympathique
Commentaires de Gestion de l’hôtel
24 août 2022 par Juan C Garcia, Gestion de l’hôtel
Dear Guest,Thank you for your beautiful 4/5 stars review. We are very happy to know that you enjoyed our amazing beach. Our main goal is to offer the most comfortable and pleasant stay to all our guest.Thank you for choosing our hotel and we look forward to welcoming you again,Sincerely,Juan GarciaDirector of Front OfficeSole Miami
