Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Famillespar un voyageur
Publié le 17 oct. 2016 sur Expedia
Pour : Hôtel bien situé. Petit-déjeuner, wifi et stationnements compris dans le prix. Piscine appréciée des enfants.
Contre : Un bon lavage des murs de la chambre ne ferait pas de tort.
Emplacement : Bien situé, tout près de Cooperstown.
Petites vacances en famille dans une suite (deux lits et divan-lit).
par un voyageur
Publié le 27 nov. 2023 sur Expedia
the hotel staff were very helpful and friendly. They recommended some excellent dining options and directions into town
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for staying at our hotel. We are glad to know you liked our hotel staff. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 22 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Kevin,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 22 nov. 2023 sur Expedia
Checked out two days early because at around 130 am there was continuous banging of doors and the sound of equipment being moved.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Hotel Manager., Gestion de l’hôtel
Dear Pierre,We sincerely apologize for the disturbance you experienced during your stay, and we're sorry to hear that it led to an early check-out. Your comfort is important to us, and we regret any inconvenience caused by the noise disruptions. We'll investigate the matter and take the necessary steps to prevent a recurrence. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Sincerely, Hotel Manager
par un voyageur de Glenmont
Publié le 19 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 nov. 2023 par GM, Gestion de l’hôtel
Curious what was so terrible? We show no issues brought to our attention by way of maintenance tickets or notes to make repairs etc. Please if you're going to give a low rating, let us know so we can make the necessary adjustments to be better. Thank you.
par un voyageur
Publié le 17 nov. 2023 sur Expedia
Front Desk Staff was great very helpful. Room was clean . Breakfast was great large selection and staff kept everything fresh.
Commentaires de Gestion de l’hôtel
18 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to share your positive experience! We're thrilled to hear that the front desk staff was helpful, the room was clean, and you enjoyed a great breakfast with a large selection. Your compliments will be shared with the team. We look forward to your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 13 nov. 2023 sur Expedia
Very thin walls. Clearly heard the neighbor snoring. Tried to buy a soda in the lobby at night, but no one was around to take my money. The breakfast, and the woman in charge of serving it were both extraordinary.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 5 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Laura, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Daniel,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
