Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Les matelas etaient désastreux. Les ressorts fessaient mal au dos, la porte extérieur n’était pas étanche donc beaucoup de bruits venait de dehors , beaucoup trop daction a cet hotel , la police fesait constamment le tout de lhotel en auto
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Merci, Jean-Michel, de nous avoir écrit suite à votre récent séjour dans notre hôtel RED ROOF INN MILFORD - NEW HAVEN. Nous sommes totalement déçus d'apprendre que vous avez été confronté à ces situations désagréables lors de votre récente visite. Veuillez accepter nos plus humbles excuses, car cela est loin d'être la norme que nous nous efforçons de respecter. Je porterai ces questions à l'attention de la direction pour un examen plus approfondi.Nous vous demandons de nous donner une autre occasion de faire une meilleure impression lors de votre prochaine visite dans l'un de nos sites Red Roof.Sincerely,Red Roof Management
par un voyageur
Publié le 24 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Audrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Milford - New Haven and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Josee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Milford - New Haven and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Olivia RediResponse Specialist
par un voyageur de Anjou
Publié le 26 juill. 2023 sur Expedia
Un lieux où ont peut amener nos animaux de compagnie. Car ils sont très limités .
Commentaires de Gestion de l’hôtel
27 juill. 2023 par Kerry-Lee Redi Response Specialist, Gestion de l’hôtel
Cher Gérard,Merci d'avoir pris le temps de répondre à notre sondage auprès des clients. J'apprécie vos commentaires concernant votre récent séjour au RED ROOF INN MILFORD - NEW HAVENJ'étais bien de savoir que nous étions votre choix idéal et notre politique d'animaux de compagnie gratuits était un plus pour vous. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience. Nous nous réjouissons de vous voir lors de vos futurs voyages.Sincèrement,Kerry-LeeSpécialiste de la réponse Redi
par un voyageur
Publié le 5 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2022 par Merry Garcia, Gestion de l’hôtel
I will make sure to share your Feedback with our team.
Thank you for your response.
par un voyageur
Publié le 8 mars 2024
Great price for the area.
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Olivier,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 6 mars 2024 sur Expedia
A good place to stay when you're homeless
Commentaires de Gestion de l’hôtel
7 mars 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Olvia,Thank you for taking the time to tell us about your experience at the RED ROOF INN MILFORD - NEW HAVEN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Robert, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Front desk check in what's not customer friendly, and surprised me with a "$50 deposit" that I was unaware of, even though I booked the room online.
Walls are super thin so you can hear you're fellow neighbors well, and all their activities.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Ishmael. The staff and I at the Red Roof Inn Milford - New Haven were disappointed to see your 2/5 score following your stay. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay due to the thin walls, the unfriendly staff and the other concerns mentioned. In regard to the deposit, it is required from all guests in the event of incidentals and it is refundable at check-out upon room inspection. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
