Ratings based on 908 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 13, 2024
Close to American Family Field
Comment from Hotel Management
Apr. 30, 2024 by Guest Services. , Hotel Management
Thank you so much for your review! We are excited to hear you enjoyed your stay with us. Your feedback means a lot to our team and we look forward to welcoming you back soon!Best Regards
by A traveller
Posted Apr. 1, 2024
Myself and my children had a one bedroom suite . The first issue we had , the tub would not drain at all which is upsetting because after swimming a shower is needed . But the worst part is, I heard loud running water , when I went to check out what the sound was , there was water pouring out of the vent in the ceiling of the bathroom ! Not just dripping , but flooding out ! It was very unsanitary and very inconvenient to have a flooded unsafe bathroom
!!! Not very pleased at all with this
Comment from Hotel Management
May 8, 2024 by Alisha C, Hotel Management
Dear guest,We apologize for any inconvenience you may have faced during your stay at Holiday Inn Brookfield. We have taken prompt actions, and we value your feedback. Please give us another opportunity to serve you better. Thank you for choosing to stay with us.Sincerely,
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by IC, Hotel Management
Thank you for your review. We are sorry that you had to experience this. We did have Maintenace work on the tub right away. We strive to make sure our guests have an enjoyable stay. Hopefully in the near future you come back and see our changes. Best Regards, Guest Services.
by A traveller
Posted Feb. 26, 2024 on Expedia
The property was fine. The hotel staff were all awesome! Something to consider please. The pool was LODED with kids. I’m mean packed. There were some snout 10 year old boys that kept harassing my 16 year year old granddaughter and her friends including pinching them on the butt. The girls repeatedly told them to stop. They informed me of this sat time although I didn’t realize to what degree it was happening My granddaughter and friends aren’t a bunch of hysterical teen age girls. They were repeatedly offensive and apparently no one was watching them It would have been virtually impossible for the mothers if they were around to not observe this as the girls said they repeatedly were quite verbal with the boys to stop. However I can imagine that if I would have spoke with a parent it might have turned into a problem as the noys ere actually touching the girls physically. I felt bad that i didn’t confront it more aggressively. There were literally people who had packs of kids with them. There were small children in the whirlpool. The girls hardly went in to the pool I’ve been coming there intermittently for 10 years! The guy cleaning the pool didn’t start to clean it until 830am at least. There were people who wanted to use the pool in the morning and were very disappointed as the pool could NOT be used in the morning. The staff there were excellent but the pool situation was out of control. I almost started counting people to see if they were over the stated limit …
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by IC, Hotel Management
Hi Sonya! Thank you for the review. We are glad to see that you enjoyed your stay. We hope to see you again soon! Best Regards, Guest Services.
by A traveller
Noisy
Posted Feb. 25, 2024 on HotelsThe room was right by the elevators. You can hear people talking as if they are right in your room. Very noisy rooms. Phone to call front desk would not actually call front desk when the button is pressed.
Comment from Hotel Management
Feb. 28, 2024 by IC, Hotel Management
Thank you for your review. We are sorry for the bad experience you've encountered. For future stays, we are more than happy to make sure your room is away from elevators and more by our quiet areas. We strive to make sure everything in our rooms is working and meets the customer's needs. Hopefully in near future you come back and see our improvement. Best Regards, Guest Services
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by IC, Hotel Management
Thank you for staying with us! We are sorry that you had a bad experience. We strive to make sure all guests have an enjoyable stay. Without any feedback unfortunately, we cannot remedy any issues. Best regards, Guest Services.
by A traveller
Posted Feb. 25, 2024 on Expedia
It was close to the freeway
Comment from Hotel Management
Feb. 28, 2024 by IC, Hotel Management
Hi Courtney, We hope you enjoyed your stay! Yes, we are close to the freeway with many restaurants and stores near by. We hope to see you in the near future. Best Regards, Guest Services.
by A traveller
Posted Feb. 19, 2024 on Expedia
They didn't offer breakfast, a group of teens running around the building, hair on the beds as if it was never changed. I was not happy at all with the stay. I will also be contacting corporate. When i checked out they gave me a receipt with charges on it and could not explain.
by A traveller
Posted Feb. 14, 2024 on Expedia
No breakfast as listed on the web
Comment from Hotel Management
Feb. 17, 2024 by ros, Hotel Management
Hi Jennifer,Sorry to hear of your disappointment with your stay. Although we try to maintain accurate information on all websites sometimes, we miss one or are late in updating them. We hope you took advantage of dining in at the IHOP located on site which not only offers great food but is one of only four in the nation with a full-service bar.SincerelyGuest Services
