Note fondée sur 296 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mai 2024
Blood in walls pubic hair everywhere roaches fridge didn’t work keys didn’t work staff was RUDE AND I SLEPT IN MY CAR NOT AT THE HOTEL then you charged my card and 2 weeks later 3 hours on the phone I STILL DONT HAVE MY REFUND
Commentaires de Gestion de l’hôtel
2 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Cassandra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 20 mars 2024 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Expedia
The room was decent for the price. However, the door was not working. Our key card didn't work and we were locked out of our room. We checked in on Friday and didn't get the door issue situated until Saturday night. The front desk staff was trying to be helpful.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Mainhia, Thank you for choosing us. We apologize for the inconvenience you experienced with the door lock during your stay. Ensuring that all facilities are in proper working order is a priority for us, and we regret any disruption to your plans. We appreciate your patience as we worked to resolve the issue, and we're glad to hear that our front desk staff tried to assist you. Your feedback is valuable, and we will address this matter promptly to prevent future occurrences. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Management
par un voyageur
Publié le 13 mars 2024 sur Expedia
I checked in late at 8pm and my room was still not ready. I had to wait another hour for my room to be cleaned and ready. By the time I got into my room was a little past 9pm. There was only one lady running the whole hotel. Whoever is management at this hotel needs to be fired. This hotel makes the Extended Stay Hotel brand look really bad. This will be the last time I am staying at any Extended Stay Hotel.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrew, Thank you for taking the time to review your stay. We sincerely apologize for the delay you experienced during check-in and for any inconvenience it caused. Your time is valuable, and it's disappointing to hear that we fell short of our standards. We appreciate your feedback and will use it to help us improve our guest services. Thank you again; we hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Hotels
par un voyageur
Publié le 9 mars 2024 sur Hotels
par un voyageur
Publié le 7 mars 2024 sur Hotels
Front desk clerk was very nice! The room had crumbs in the bed and stains on the blankets. One of the blankets had tape stuck to them. Breakfast and coffee only available until 9.
par un voyageur
Publié le 22 févr. 2024 sur Hotels
The only thing I can say is where is the hair dryer and the coffee pot and do you not have ice? Walking into that room it was like it was completely empty. I get it is an extended stay suite. But you all should still have the basic things in there. I had asked for extra pillows do due arm injuries and head and neck migraines and I know it was late when I asked but there was no communication about that u had to request extra bedding before eight. I was gone so I didn’t know that and the girl was very rude about it.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Rachael, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments regarding amenities and communication are noted, and we will work to improve in these areas. Providing a comfortable stay is important, and we will ensure better communication moving forward. Thank you for choosing Extended Stay America, and we hope to have the opportunity to accommodate your needs better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Cockroaches in the room
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Travis, Thank you for the review. We apologize for any inconvenience you experienced during your visit. Maintaining a clean and comfortable environment is a top priority, and we take your feedback seriously. Rest assured, we are actively addressing the reported issue to ensure a more pleasant experience for our guests. If your travels bring you back to the area, we hope you consider giving us another chance to provide you with an improved stay. Your satisfaction is important to us.Sincerely,Hotel Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
