Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mars 2024 sur Expedia
Every time we go out to vacation in California, we love staying at the Ayres. We’ve stayed at pretty much all of them in the Orange County area except for this one, so we decided to try it out, even though it was further out. No regrets! This location has much better parking than other locations. Property was clean, staff was friendly, area was really safe. We will definitely come back to this one.
par un voyageur
Publié le 17 mars 2024 sur Expedia
The size of the room was nice!
par un voyageur
Loud clicking sound in the room throughout night
Publié le 17 mars 2024 sur HotelsThe only reason for out low rating is due to an annoying sound throughout the night. We couldn’t figure out what is was and it kept us from sleeping through out the night. To me it sounded like someone was flipping the light switch on and off. My husband thought it was either the bed creaking or the mini fridge making the sound. My son thought it was the air conditioner making the sound. What made the sound especially frustrating was that it didn’t have a pattern. It would stop for long periods of time, and as soon as we started dosing off it would start up again. We all had a horrible night of sleep.
Commentaires de Gestion de l’hôtel
20 mars 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. I am sorry to hear about your experience but I thank you for letting us know about this problem. We will be taking a look at your room to see what could be causing the noise. If you did not during your stay with us, please know that you can always call the front desk to let them know about the issue as it is happening so that we can try to fix the concern as it is occurring and you can enjoy your stay with us fully. Again, I apologize that your stay with us did not meet our standards. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you, Hayley BurbankGeneral Manager
par un voyageur
Publié le 17 mars 2024 sur Hotels
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Valued Guest, Thank you for rating your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the chance to welcome you back for an improved visit the next time you're in the area. Sincerely, Hayley Burbank General Manager
par un voyageur
Publié le 14 mars 2024 sur Expedia
The room was spacious and comfortable
par un voyageur
Publié le 11 mars 2024 sur Expedia
When I got to my room the refrigerator wasn't working. They immediately sent up a maintenance technician who replaced it. Easy!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Our room had ants crawling around in the bathroom, sink area, and sink by coffee maker. Twice maintenance came and sprayed something and wiped it away with the dead ants. They returned after each time. The breakfast area was very nice and breakfast was wonderful.
Commentaires de Gestion de l’hôtel
8 avr. 2024 par General Manager , Gestion de l’hôtel
Dear Martin Daniel, Thank you for taking the time to write a review based on your recent stay. We are thrilled that you were satisfied with our complimentary breakfast and that you enjoyed our breakfast room. Although we wish you had an exceptional experience we appreciate your feedback on the cleanliness of our guest rooms. It is with feedback like this that we can improve our accommodations for future guests. If you are ever in the area again, we would love to have the chance to welcome you back for a 5-star visit. Sincerely, Hayley Burbank General Manager
par un voyageur
Publié le 5 mars 2024 sur Hotels
par un voyageur de Port St Lucie
Publié le 3 mars 2024 sur Expedia
Nice property. Very nice staff.
