Note fondée sur 160 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Patricia Navas GEX Manager, Gestion de l’hôtel
Dear Ghali, Thank you for your opinionHope to see him in the new season
par un voyageur
Hôtel idéalement placé avec un spa super!
Publié le 1 févr. 2017 sur HotelsL'hôtel est idéalement placé pour accéder aux pistes et aux restaurants/bars. Le spa est très bien emménagé pour se relaxer après une journée de snowboard.
par un voyageur
Très satisfait pour deuxième année consécutive
Publié le 15 févr. 2016 sur HotelsT B pour ski avec petit fils de 7 ans
par un voyageur
Publié le 23 mars 2013 sur Hotels
par un voyageur
Dirty room and stressful staff qlounge
Publié le 11 févr. 2024 sur HotelsI didn’t get the room we booked so we had to bed the sofa and it was dirty. Not a nice experience. Not worth 810€ and the spa is not included it cost 30€. We did love the saxophone entertainment but the qlounge staff is stressed and rude and it’s leaking water from the roof.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par María Fdez. de Valderrama
Voice of Customer Coord, Gestion de l’hôtel
Dear Erik, Thank you for your feedback.It's delightful to hear that you enjoyed the saxophone entertainment – our live music is indeed a highlight for many guests seeking to unwind after a day on the slopes. We strive to create a harmonious atmosphere and are glad it resonated with you. We regret to hear that some aspects of your stay did not meet your expectations. It's concerning that the room cleanliness and the sofa bed arrangement fell short, as we pride ourselves on providing immaculate and comfortable room experiences. Additionally, while our team usually receives praise for their attentive service, we are taking your comments regarding the QLounge staff seriously and will look into this matter. Please rest assured that our guest's comfort is a top priority, and we typically receive commendation for our service culture. As for the spa access, our YHI SPA offers guests staying in The Level rooms complimentary entry, and we hope to clarify any misunderstandings regarding this exclusive service in the future.We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
par un voyageur
Publié le 20 janv. 2024 sur Hotels
par un voyageur
Publié le 27 mars 2023 sur Expedia
The check in lady, could do with a little advice regarding smiling & attitude, Our check out lady "Carmen" was fantastic, friendly helpful everything we would expect, rather than the lady who checked us in.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Patricia Navas GEX Manager, Gestion de l’hôtel
Dear Adrian, Thank you for your opinion, Hope to see him in the new seasonKing regards
par un voyageur
What are the hotel room walls built from?
Publié le 15 mars 2023 sur HotelsGreat location, excellent breakfast buffet (make sure to be there at 8 when they open, a looong line at 8.30), nice bar. The spa was not worth the money, in my opinion. At this price level, surprised it was not included in the price. However, by far the worst experience in this hotel was the horrible sound proofing of the walls (we stayed on the first floor). We could hear a lot of noise from the floor below as well as every word spoken in the hotel room next door. Impossible to fall asleep until all other guests had gone to bed. Will not stay there again, which is too bad given all the other positives of this hotel
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Patricia Navas GEX Manager, Gestion de l’hôtel
Dear Tore, We have received your rating and feedback of our services and would like to apologize for not living up to your expectations. We want to inform you that we have shared your experience with our team and the rest of the departments so that we can improve in all those areas that have not had a good rating from you and in order to meet the satisfaction of future customers.
par un voyageur
Great hotel for the Snow slopes and apre ski
Publié le 7 mars 2023 sur HotelsMeila Sol Y Nieve is a very nice hotel close to all the shops, bars and restaurants. It is very close to the lifts for the snow sports with a convenient locker room for the skis/boards etc. We had issues with the plastic/electronic door keys that constantly deactivated requiring us to to to reception every day and on one day every-time we left the room. Ask for valet parking as the underground parking lot is one of the most difficult parks I have every driven a car. But overall a fabulous hotel.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Patricia Navas GEX Manager, Gestion de l’hôtel
Dear Steve, Thank you for your opinion, Hope to see him in the new seasonKing regards
par un voyageur
Not woth the money..
Publié le 6 mars 2023 sur HotelsA nice hotel with nice location, but at this price you expect a real restaurant with real food ! This restaurant was busier, more noicy and chaotic than a McDonalds.. The restaurant staff did a brilliant job, but where there are not enough seats and not enough food; whant can they do ?
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Patricia Navas GEX Manager, Gestion de l’hôtel
Thank you for your opinion, Hope to see him in the new seasonKing regards
