Ratings based on 885 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lost in the 70’s
Posted Mar. 4, 2024 on HotelsPros- great location. Friendly front desk gal and waiter. If you are looking for a hard bed and a tv then this place is for you.
Cons- Everything else. This place is in complete disrepair. If it wasn’t broken it was dirty. The coffee maker in the room was broken, the hot two hot tubs were broken and gross. The indoor pool lighting was as broken and swam in the dark with a flickering light. Most of the games in the game room were broken. The basketball/racquetball courts were trashed downright gross. I would not stay here again
Comment from Hotel Management
Mar. 6, 2024 by Roann, Hotel Management
Hi Chris, Thank you very much for taking time to share your experience. We’re really sorry your experience did not meet your expectations. Your feedback will help us improve our services
by A traveller
Perfect location, service looks for improvements
Posted Mar. 1, 2024 on HotelsIt looks like this hotel got better times. A lot of good features but a lot not working or broke or not well maintained. With that said, personal is very nice and friendly but not always helpful. The person at front is available only after 3 pm. Sauna theoretically available but despite few advices and contacting different guys working there I was never able to make it work. Sink in my room was not draining well and finally got leaking. nevertheless, not too bad for a traveler. I enjoyed it there. With some good management and attention to maintenance it would be a real jewel.
Comment from Hotel Management
Mar. 11, 2024 by Roann, Hotel Management
Hi Leonid - Thank you very much for taking time to share your experience. We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.
by A traveller
Posted Feb. 24, 2024 on Expedia
Not terrible for the price, but it’s obvious this property needs a complete remodel. Sticky substance on the television receiver in the room and hand/face prints all over the glass doors leading to the balcony. Pool towels were no where to be found until some other guest stocked some. Maybe this place is going to go out of business soon? Seemed like no one has paid attention to the property in years.
Comment from Hotel Management
Feb. 27, 2024 by Roann, Hotel Management
Hi James - It was a pleasure hosting you. We appreciate you taking the time to leave us some feedback and letting us know how we can improve our guest experience. We hope to serve you again in your future travels.
by A traveller
Posted Feb. 24, 2024 on Expedia
Great location
Beat up dirty hotel
Under staffed
Comment from Hotel Management
Feb. 27, 2024 by Roann, Hotel Management
Hi Kevin E - Apologies for your inconvenience and we did not meet your expectations. We'll make sure all your feedback will be addressed. Thank you
by A traveller
Posted Feb. 22, 2024 on Hotels
Excellent stay at Monarch Mountain Lodge. Look forward to returning.
Comment from Hotel Management
Feb. 27, 2024 by Roann, Hotel Management
Hi Randy - Super WOW for the perfect rating. Please visit us again here are Monarch Mountain Lodge. Thanks!
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Roann, Hotel Management
Hope you can give more context on your rating. Thanks!
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Roann, Hotel Management
Appreciate the perfect rat8ing, Visit us again here in Monarch Mountain Lodge David.
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Roann, Hotel Management
Thanks for the 5-stars! Guests like you make our hearts full Corey.
by A traveller from Colorado Springs
Posted Feb. 14, 2024 on Expedia
Excellent location to Monarch ski resort. Property is aged, but still fine for the price.
Comment from Hotel Management
Feb. 15, 2024 by Roann, Hotel Management
Hello Douglas - It was nice to know you enjoyed our location and services. We are grateful you choose to spend time with us. We are looking forward to seeing you again at Monarch Mountain Lodge.
by A traveller
Posted Feb. 13, 2024 on Expedia
Friendly and helpful staff, the place is quite dated and a bit tired. It was warm and dry place to sleep while visiting Monarch to ski.
Comment from Hotel Management
Feb. 15, 2024 by Roann, Hotel Management
Hello Steve - Glad that you had a wonderful stay here in Monarch Mountain Lodge. Thank you as well for appreciating our friendly staff. See you soon!
