Note fondée sur 1 642 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 déc. 2022 sur Expedia
Chambre communicante nous a été attribuée et les voisins étaient extrêmement bruyant. Suggestion: communiquer à l’avance qu’il s’agit d’une chambre communicante lors de la réservation. Merci
Commentaires de Gestion de l’hôtel
12 déc. 2022 par Zaria N, Gestion de l’hôtel
Hi Cynthia, thank you for allowing us to host you and for leaving your feedback. We are saddened to hear of the negative experience you had while at our resort and are very sorry to have disappointed you. Thank you for pointing out an area of opportunity for us with our connecting rooms. We are always seeking to improve our guests' experience, and feedback like yours will gear us in the right direction. Thank you again for sharing your feedback with us. We do hope to host you again in the future for an even better stay. Best wishes,
par un voyageur
Publié le 10 mai 2024
The staff made my stay memorable!
Commentaires de Gestion de l’hôtel
10 mai 2024 par Denicka B, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We are thrilled to hear that our staff played a significant role in making your stay memorable.We take great pride in providing exceptional service and creating memorable experiences for our guests. Your kind words will be shared with our team, as they serve as a source of motivation to continue delivering outstanding service.We genuinely appreciate your recognition of our staff's efforts, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.
par un voyageur
Publié le 8 avr. 2024
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Denicka B, Gestion de l’hôtel
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
par un voyageur
Publié le 2 mars 2024 sur Expedia
I enjoyed staying at this all inclusive resort. The property was very clean. Some of the workers were not very friendly mostly the women. Some of them weren’t very friendly. Overall I would stay here again and I would recommend it.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Denicka B, Gestion de l’hôtel
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our all-inclusive resort and found our property to be very clean.However, we are sorry to hear about your experience with some of our staff members. Providing exceptional service and a friendly atmosphere are top priorities for us, and we apologize if we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address this with our team to ensure that all guests receive the warm and friendly service we are known for.We are pleased to hear that despite this, you would stay with us again and would recommend our resort. We look forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 1 mars 2024 sur Expedia
The receptionist Dennis is a superstar. He delivers first class customer service
Commentaires de Gestion de l’hôtel
1 mars 2024 par Denicka B, Gestion de l’hôtel
Thank you for sharing your experience with us. We're thrilled to hear that Dennis provided you with excellent customer service. We will make sure to pass along your kind words to him. We hope to welcome you back again soon for another great stay!
par un voyageur de Manlius
Publié le 28 févr. 2024 sur Expedia
Beautiful beach and well kept property.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Denicka B, Gestion de l’hôtel
Hello Cheriyan, Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,
par un voyageur
Publié le 28 févr. 2024 sur Expedia
The property was ok. Overall staff was nice and friendly for the most part. The highlight was the pool with slides - fun for kids. The food was quite good for an all-inclusive resort.
The negative:
1. As we arrived to the property we had to stand in line to check in for over an hour! Way too long. The property should really get more staff to the check-in desk in the afternoons when most people are arriving.
2. It is advertised that the property has 6 restaurants, but for the first three evenings of our stay we couldn’t get reservations in any of the restaurants and were forced to go to the buffet every night. There must be a misalignment somewhere with the number of hotel guests and seats at the restaurants.
3. The beach in front of the hotel is full of seaweed and is way too short to walk on. Was truly a bummer as I love taking long walks on the beach.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Denicka B, Gestion de l’hôtel
Hello Igor,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be friendly and that you enjoyed our pool with slides as well as the food at our resort.However, we sincerely apologize for the inconvenience you experienced during check-in. We understand that waiting for over an hour is frustrating, and we are actively working on improving our check-in process to reduce wait times, especially during peak arrival hours.Regarding the restaurant reservations, we regret to hear that you were unable to secure a reservation at any of our restaurants for the first three evenings of your stay. We are continuously reviewing and adjusting our reservation system to better accommodate the needs of our guests. Your feedback will be shared with our team to ensure that such misalignments are addressed promptly.We also apologize for the seaweed on the beach and the limited walking space it provided. Our team works diligently to clean the beach regularly, but at times, the seaweed can accumulate faster than we can remove it. We appreciate your understanding and patience in this matter.We value your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Denicka B, Gestion de l’hôtel
Hello Wojciech,Thank you for allowing us to host you and for leaving your feedback. We are pleased to know that you enjoyed your stay at our resort for the most part. We look forward to hosting you again in the future. Best wishes,
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Great property, great for kids, nice and quiet and food is awesome. I'll be back again.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Denicka B, Gestion de l’hôtel
Hello Tony,Thank you for your fantastic feedback! We're thrilled to hear that you had such a wonderful experience at our property. It's great to know that you found our resort to be kid-friendly, quiet, and that you enjoyed the food. We can't wait to welcome you back again soon!
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Denicka B, Gestion de l’hôtel
Hello Chinedu, Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,
