Note fondée sur 882 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Couplespar un voyageur de Bruxelles
Publié le 9 janv. 2017 sur Expedia
Beautiful hotel and surroundings, excellent food, friendly staff, great programme in the evenings, good offer of package trips, fantastic holidays!
par un voyageur
Publié le 5 mai 2024
Customer service was poor in regards to room privacy. Even if you hang the Privacy tag, the staff will still enter your rooms. When we questioned the staff about entering our room, she blatantly lied and stated that the privacy tag was not there which is a LIE. We found the tag on the inside of the door when we returned, all our items moved to another location in room, and toiletries touched and moved around. Please do not leave your belongings out because the staff can access your room without notice. The issue was addressed with front desk who only claim to "investigate the matter". Our privacy was violated TWICE that day, unbelievable. No one asked how can the issue be solved. Only sorry excuses for the staff violating our privacy and no follow up on matter. Lost prevention is useless and will not do anything about it. I will NEVER stay at this overrated hotel again.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Jodian Bucknor, Gestion de l’hôtel
Hi Hollie, Your review shows that your experience was not the best and we regret that this was so. It would have been lovely to if we were able to resolve your issue(s) during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. Once again, our sincere apologies.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Unfortunately w/ in the first 5 mins our stay was Negative. As my fiance parked our rental car the 1 female at the Bell Hop stand around 5pm on Feb 23rd asked me if Id like a VIRGIN DRINK. I was polite and said no thank you. I had turned 46 the previous week & knew she had offered ne only a non alcohol drink because she ASSUMED I was pregnant. Im NOT pregnant!!! We then walked inside and the lady checking us in offered me/us champagne. I mentioned the incident & that i was extremely offended. At sych a high price point they better be giving me a baby gift if they think im pregnant. Again at 46yrs old Im not pregnant & this woman had no right to publicly humiliate me by her comment stating that i could only drink a virgin beverage. It affected the rest of our stay & affects me now a wk later. I expect a cheap motel employee to be careless, but never ever should i be body shamed when Im paying so much a night. The place was beautiful. The food was terrible at ALL the restaurants & you have to demand the bartenders make your drinks w/ decent alcohol. If not its cheap & tastes terrible. I actually had to demand they remake a drink w/ good tequila for a female i met at the pool. It was a huge humiliating disappointment staying here. If you need to go on a forced diet stay here The staff & food will make sure you starve.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Scott, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our management team for action as required. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd
par un voyageur de Stamford
Publié le 1 mars 2024 sur Expedia
We loved everything about this hotel. Although we had a short stay the staff made us feel at home. We enjoyed every moment about it.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Diamond, We are delighted your stay with us was a great one. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Would recommend to everyone!!!! Staff is so kind and helpful. Is a very clean resort and love that you can walk to all the other resorts. Good entertainment and view is 10/10. My girlfriend and I went for a get away and will definitely be back!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Tyler, We are delighted to read you had such a great stay with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 5 févr. 2024 sur Expedia
The staff were so friendly!
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Mary, Thank you for sharing your feedback and thank you for choosing our resort. It was a pleasure hosting you and we look forward to welcoming you back home in the future.Regards, Serene Lloyd
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Shanekqua Campbell, Gestion de l’hôtel
Dear Dawn,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Well worth the trip! It was a lovely, quiet property. All the staff were amazing.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Catherine, We are delighted to note you had a great stay with us. It was pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 21 janv. 2024 sur Expedia
It was a beautiful resort but most of all the staff was amazing!! SO friendly and accomodating.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Brittany, It is such a pleasure to read you had a great stay with us. We hope to welcome you back home in the future. Regards, Serene Lloyd
par un voyageur
Publié le 18 janv. 2024 sur Expedia
Everything was going great until we saw a roach in our room
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Serene Lloyd, Gestion de l’hôtel
Dear Larry, Thank you sharing your review. We are pleased we were able to meet most of your expectations on vacation with us. The additional detail is certainly not the norm at our resort and although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd
