Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 avr. 2024
Does anyone live in Monticello ?
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your review. We have many of our Team Members and Guests who live in Monticello.
par un voyageur de Monroe
Publié le 5 mars 2024 sur Expedia
Very clean . No microwave and broken blow dryer but besides that very nice room . A little pricey for what you get .
Commentaires de Gestion de l’hôtel
7 mars 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your review. Please know that you can always call our Front Desk to replace any item in the room that may not be working. We hope to see you again soon.
par un voyageur
Disgusting
Publié le 4 mars 2024 sur HotelsPeople eating out of the garbage, sleeping on the floors by the food court. People sleeping at machines and no one said a thing to them. Waitresses only took care of people at the tables and didn't come around the slots unless you found one to get a drink. At the bar and restaurants they automatically add the gratuity on to the bill. Never spending my time or money there again. Very disappointed.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your review. All of our menus do state that gratuity is included. We have shared your review with our Senior Leadership Team.
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for leaving your review. We can't wait to see you again soon.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your review! We are thrilled to hear that you enjoyed your stay and can't wait to see you again soon.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your rating. We're always striving to make all of our guests stay the best. If you can elaborate more on your experience we'd greatly appreciate it.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
As a whole I like going to Resorts World Casino in the Catskills but this time things were a little different. The rooms were not as clean, my friend found a dildo under his couch and towels were not available at the pool or in the rooms so we had to use the same two towels for 3 days. When we asked for new towels the staff told us they did not get their delivery but nothing was mentioned of we will drop them off as soon as they come. Food options are limited and there is nothing really near by to even go off the property. I was also a little taken back by some of the staff this time. Waitresses on the casino floor were rude and almost impossible to get a drink from unless you stood directly in front of where they went to get their drinks and even then they would tell you they would send someone to get your order. The restaurant staff even had us waiting for 15 minutes for a table that was empty the entire time we were waiting. It was just a little sub par this time which surprised me.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your rating. We strive to provide the best service for all of our guests. We have shared your note with both our Hotel Operations and Food & Beverage Teams to correct for future stays. We hope to see you again soon.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
No issues except food selection late night
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your rating. Thrilled to see that you enjoyed your stay. We hope to see you again soon.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your rating. We hope to see you again soon.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Resorts World Catskills, Gestion de l’hôtel
Thank you for taking the time to leave your rating. Thrilled to see that you enjoyed your stay. We hope to see you again soon.
