Note fondée sur 772 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juin 2024
par un voyageur
Publié le 23 mars 2024
Commentaires de Gestion de l’hôtel
12 avr. 2024 par General Manager Super 8 Monticello MN, Gestion de l’hôtel
Thank You for taking time to give us a great review !!we welcome you back to our hotel anytimeagain , Thank YouKenny
par un voyageur
Publié le 26 févr. 2024 sur Hotels
We stayed here for 2 nights. The first night we were there the fan in our bathroom started making screeching sound at 3 am. When we called down to the desk the woman was helped and switched our rooms and offered to comp of our nights we were there. When I went went to check about that later and give my information since I booked through Expedia they were going to have to refund me differently (what the front desk woman said at 3am). The manager was there and when I told him what she said he wouldn't give me a refund for a night and said "we'll figure something out" no one ever checked back to with me and we left early the next morning.
The bathroom shower was either dirty or stained. The beds were okay. The bagel my daughter grabbed for breakfast was stale.The woman at check in was super friendly. And was the woman at the front desk who handled the room switching and screeching issue originally. The pool was fine. But I would not stay here again.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Kenny, Gestion de l’hôtel
This was addressed by the front desk for our guest and the fan was fixed immediately.We also did make a room switch for the inconvenience of the noisy fan for this guest.The manager on duty did talk to this guest and did say we will figure out something for our guest, however, the guest did not come back to talk with the manager the next morning. The guest did get back from an event and was given extra pool time too.the food is checked before it is put out in the morning to be sure its fresh, we are very careful about food safety and cleanliness of our hotel.
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 déc. 2023 par MGMT, Gestion de l’hôtel
Very sorry to hear about your poor experience with us. Can you please elaborate on what made it bad?Thanks,MGMT
par un voyageur
Publié le 7 déc. 2023 sur Hotels
The check in process was ok, front desk was pretty friendly. The overall condition of the hotel & room was worn & dirty. Very outdated, it doesn't look like they have replaced or cleaned the carpeting since it was built. We only had a 1 night stay which was more than enough.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par MGMT, Gestion de l’hôtel
Not sure if you have the right place, but to say outdated when this place has all tile, marble, granite and new Hilton furniture in all the rooms I am very confused. Please let me know what you thought was outdated here.Thanks,MGMT
par un voyageur
Publié le 12 nov. 2023 sur Expedia
I feel the room was not nice enough for 110.00 a night. The bed was not comfortable at all. Lumpy flat pillows also
Commentaires de Gestion de l’hôtel
13 nov. 2023 par MGMT, Gestion de l’hôtel
Thank you for your review, we really appreciate it. I apologize for the pillow issue. We are working very hard on improvements to the hotel. We just bought it almost a year ago and have done a ton of upgrades so far and are still working on more items, pillows being one of them. Thank you, MGMT
par un voyageur
Publié le 5 nov. 2023 sur Expedia
Hard springy noisy bed with flat 2” pillows
Commentaires de Gestion de l’hôtel
13 nov. 2023 par MGMT, Gestion de l’hôtel
Thank you for your review, we really appreciate it. We are working diligently on improvements since we bought the hotel and beds and pillows are still needing to be done. I apologize for the inconvenience and hopefully next time you're in town we will have new beds and pillows.
par un voyageur
Publié le 29 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 nov. 2023 par MGMT, Gestion de l’hôtel
Thank you very much for your review, we really appreciate it.
par un voyageur
Pretty decent stay, staff is topnotch.
Publié le 28 oct. 2023 sur HotelsGot a room there for the pool. The pool was shut down due to maintenance, brought up our concern and they gave us a free night, once the pool is back up and running. The TV in the room didn't work, didn't complain about, as we weren't going to be using it much.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par MGMT, Gestion de l’hôtel
Thank you very much for your review, we really appreciate it. I apologize for the inconvenience of the pool, but we now have it fixed and back up and running. The TV issue is some of them when powered down lose the channel's and don't save. It's an issue with Spectrum and we are working on it.Thanks,MGMT
par un voyageur
Needs attention
Publié le 26 oct. 2023 sur HotelsBathroom was not very clean. Rusty, dirty floor. Shower curtain wouldn't stay closed because rod was loose. Drain was slow so stod on water to finish shower.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par MGMT, Gestion de l’hôtel
Thank you for your review, I apologize for the room issues you had and would be happy to take care of it for you. If you're in the area again, please call in and we will accommodate you. We just bought the place recently and some of the rooms still needed attention.
