Ratings based on 810 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Hotel Management , Hotel Management
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.
by A traveller
Posted Mar. 4, 2024 on Expedia
So we had a grease fire at like ten o clock at night and the staff handled the large group of panicked individuals wonderfully. Whenever there was a mistake or a small issue the immediately rectified the problem my boyfriend and I have four kids altogether and despite their different ages they all found something they loved. Thank you!!!
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management , Hotel Management
Thank you for your feedback Carissa. We sincerely apologize for this disruption to your stay but are grateful to know that it did not ruin your overall experience. We truly appreciate your kind comments regarding our staff and will be sure to share your words with our team. We hope to welcome you back to our resort for a more enjoyable visit in the future!
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Property Management , Hotel Management
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.
by A traveller
Posted Mar. 3, 2024 on Expedia
Fire alarm had me and my kids out in the rain we called the desk 3 times for tv and shower not working properly no answer just horrible we stood in mud for about 25 mins
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management , Hotel Management
Thank you for your review Michael. Please accept our apologies for the inconveniences caused by the fire alarm and our unresponsive service. We truly appreciate your feedback as we are always looking for opportunities to improve. While we understand that your stay was overall unsatisfactory, we do hope you will give another chance.
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management , Hotel Management
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
by A traveller
Posted Mar. 1, 2024 on Expedia
Easiest check in at any hotel i have ever been to. So quick, so easy and so frie dly. The staff is amazing, every single one.
Comment from Hotel Management
Mar. 5, 2024 by Hotel Management , Hotel Management
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
by A traveller
Posted Feb. 29, 2024 on Expedia
We waited for an hour for our room to be ready but the front desk manager gave us a late check out until 1pm and that actually worked better for us
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management , Hotel Management
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.
by A traveller
Posted Feb. 28, 2024 on Expedia
Everything is very nice
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management , Hotel Management
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
by A traveller
Posted Feb. 28, 2024
Everything overpriced, but that was expected. Did not expect when pulled back sheets to 3 strands of hairs near head of bed which made me feel they didn't change the sheets btwn last check out and my check in. Food options need revamping.
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management , Hotel Management
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Feb. 29, 2024 by Hotel Management , Hotel Management
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.
